To drive in Saudi Arabia, a valid driver's license from country of residence is required. An International driver's license is highly recommended for anyone live outside Saudi Arabia as some car rental company will require international drivers to present an IDP. Driver's license printed with non Roman Alphabet must present an IDP together with the original driver’s license.
The license should be held for at least 1 or 2 years(according to car rental company) with no major endorsements.
*Attention! Some car rental companies would have different requirements. Please check Terms and Conditions during the booking process.
When picking up the car, it felt unprepared. The car was retrieved from the city, we waited for more than half an hour, the car was very old, had over 50,000 kilometers on it, and the seats were very dirty.
The service throughout was friendly, and there was no excessive upselling of insurance. They merely pointed out that our insurance was inadequate but didn't press further once we mentioned we had purchased it on a domestic platform. One shortcoming, however, was that the staff did not check the tire pressure. After driving for a day, the tire pressure warning light came on. Initially, we thought the tire might be punctured, but upon inspection, it turned out the pressure was too high. After releasing some air and resetting the gauge, everything was fine.
The car provided for pickup was an Elantra, and its condition was quite good. It has low fuel consumption, making it completely sufficient for travel around Riyadh without adding mileage. Most parking spots are in free parking lots.
The provided vehicle had all four tires worn out. One of them, the front right tire, was damaged and had to be replaced, costing 160 SAR (approximately 320 RMB). When informed at the repair shop, the rental company dismissed it, saying it was not a big deal, leaving the issue for the next renter. Truly disappointing.
Overall, very satisfied. The only issue was the document process for picking up the car, which took 20 minutes and was slower than in China. Everything else was great.
Very dissatisfied. Upon return, they nitpicked and claimed the underside of the car was scratched by flying sand and stones, insisting on a charge of 115 SAR. They also deducted the deposit twice, each time 2000 SAR.
Can you believe it? Renting a car in Riyadh, the capital, with all the necessary procedures completed, took over 3 to 4 hours! Having to pay a deposit of 2500 SAR was acceptable, but they took almost from 11 PM to nearly 3 AM to finish processing and hand over the car! Every time someone came by, the staff stopped working just to chat with them! It's more horrifying than 'lightning's 'hahaha'! And if you think that's the end, the real nightmare comes later. When returning the car, we handed the keys to the staff inspecting the car in the parking lot, completed all procedures at the counter, confirmed multiple times that everything was fine, and then left. However, when I went to rent another car in the next city, they told me I hadn't returned the keys! I requested the staff to make a phone call to confirm, but they directly refused and told me to make the call myself. After much effort, I contacted them through the rental platform, and they finally acknowledged it was a misunderstanding. Yet, renting again took another three hours!
The experience was quite good. I took the only sedan available to a place known as the Edge of the World. The roads were manageable, though the washboard surface required driving at a slower pace.
The vehicle broke down, and no one answered the phone when I called. The car was parked at my apartment in Jeddah, and it wouldn't start. I tried calling the rental company, but no one answered, leaving me to figure it out on my own. Luckily, there are many helpful people in Saudi Arabia. A kind person inspected the car and told me the battery was low. They drove me to buy a jumper cable set for 40 SAR. With the battery from their own car, we jump-started mine, and the issue was resolved.
5Acceptable. Be aware and take the risk if need to.
No customer service phone number was provided. Downgraded vehicle or pay three time the fees to upgrade (vehicle ordered not available)
Forget my glasses - Although they inspected the car upsind down did not remind me.
My previous rental experiences from Budget were very good, however this time the model / brand i booked was not available. instead of upgrading my booking to a better model they gave me a smaller car for the same price.
It took us almost 2 hours to find the car return location. There were no signs at all. We ended up going into the airport to find someone to help us drive to the Hertz return area. No one assisted us, and it was impossible to locate by ourselves. (I've rented cars in many countries multiple times, but this is the only time I couldn't find the return location!) Although I purchased full insurance, they still charged me 251 lira for scratches when returning the car. Ridiculous.
The attitude of the staff was extremely poor and communication was difficult. We rented two cars, and one of the renters had an on-arrival visa. They entered Saudi Arabia through the manual toll lane, and the border police stamped their passport without providing any receipt. As a result, the car pickup was refused. With the help of customer service from the rental platform, they agreed that we could pick up the car if we obtained an entry code. We went back to the border police, got the entry code, and returned to the rental counter. However, the staff then claimed the code was invalid and again refused to let us pick up the car. Interestingly, other rental companies accepted this code without issue, and we ended up renting a car from another company. The car pickup process was exhausting and wasted most of our day. Even worse, when returning the car, despite the vehicle being in good condition with no damages and more fuel than when we rented it, the counter insisted on charging us 2,532 Saudi riyals. This was excessive since we only exceeded the mileage by a little over 1,000 kilometers, which should have amounted to no more than 800 riyals as agreed. When I requested an explanation for the extra charges, the employee shouted loudly, confiscated my inspection and vehicle return receipt, and even attempted to restrict my personal freedom. To ensure my safety and avoid further impacting my schedule, I had no choice but to find a way to leave the situation. The resolution of this will depend on the platform handling the case afterward.
The company charged my credit card arbitrarily after the fact and misinterpreted the contract terms. I rented the car for seven days and returned it on the seventh day, but the free 250 km for the seventh day was not accounted for. A few days after the return, they deducted fees for the 250 km mileage from my credit card without notifying me or obtaining my consent. This issue remains unresolved. If you're traveling to Saudi Arabia, avoid renting from this company at all costs. I've rented cars in many countries, but I've never encountered behavior like this from a rental company.
Very good, the process was relatively quick, and the service was excellent! However, Budget has too few car models and limited availability, with just one row of cars. In comparison, Lumi has four rows and allows direct counter rentals.
Best rates found by QEEQ users in the last 30 days.
Frequently asked questions
Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle. Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental. Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results. However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available. After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with. If you're planning to cross any borders during your trip, bear in mind: 1. You may have to pay more. There are often extra fees, taxes or additional cover you'll pay at the car hire counter. 2.It may not be allowed. Depending on where you're hiring, you may not be able to take your car to another country. Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ. Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
April 27, 2025
Destination: Riyadh
Great service, well-maintained vehicles, quick response, highly recommended!
View moreApril 27, 2025
Destination: Riyadh
Satisfied
View moreApril 26, 2025
Destination: Riyadh
Smooth communication
View moreApril 25, 2025
Destination: Riyadh
Unreasonable charges, duplicate charges, no response.
View moreApril 22, 2025
Destination: Jeddah
I wasn't planning to leave a review, but what happened during the car return process made me so upset that I felt compelled to share.
View moreApril 18, 2025
Destination: Jeddah
Very satisfied
View moreApril 16, 2025
Destination: Dammam
Overall satisfied, but spent quite a while finding the drop-off location and waited a long time for the pickup.
View moreApril 15, 2025
Destination: Riyadh
The brakes on this car have some issues. Hopefully, the store can resolve this quickly.
View moreApril 9, 2025
Destination: Riyadh
Car was fantastic, brilliant drive, staff were excellent, polite accommodating. Excellent service
View moreApril 4, 2025
Destination: Jeddah
It was okay, but the staff failed to find that I had already paid the full rental fee, which seemed unprofessional.
View moreApril 3, 2025
Destination: Jeddah
Everything was great
View moreMarch 28, 2025
Destination: Ha\'il
When picking up the car, it felt unprepared. The car was retrieved from the city, we waited for more than half an hour, the car was very old, had over 50,000 kilometers on it, and the seats were very dirty.
View moreMarch 26, 2025
Destination: Riyadh
The service throughout was friendly, and there was no excessive upselling of insurance. They merely pointed out that our insurance was inadequate but didn't press further once we mentioned we had purchased it on a domestic platform. One shortcoming, however, was that the staff did not check the tire pressure. After driving for a day, the tire pressure warning light came on. Initially, we thought the tire might be punctured, but upon inspection, it turned out the pressure was too high. After releasing some air and resetting the gauge, everything was fine.
View moreMarch 21, 2025
Destination: AlUla
Satisfied
View moreMarch 14, 2025
Destination: Jeddah
24-hour service, very convenient.
View moreMarch 13, 2025
Destination: Riyadh
The car provided for pickup was an Elantra, and its condition was quite good. It has low fuel consumption, making it completely sufficient for travel around Riyadh without adding mileage. Most parking spots are in free parking lots.
View moreMarch 13, 2025
Destination: AlUla
There were many people renting cars, but we had prepaid through QEEQ, so the car pickup was fast.
View moreMarch 4, 2025
Destination: Jeddah
Perfect score
View moreMarch 3, 2025
Destination: AlUla
Added insurance without informing! Currently filing a claim. Long wait times and slow processing with poor efficiency.
View moreFebruary 25, 2025
Destination: Tabuk
The provided vehicle had all four tires worn out. One of them, the front right tire, was damaged and had to be replaced, costing 160 SAR (approximately 320 RMB). When informed at the repair shop, the rental company dismissed it, saying it was not a big deal, leaving the issue for the next renter. Truly disappointing.
View moreFebruary 20, 2025
Destination: Dammam
Very satisfied
View moreFebruary 16, 2025
Destination: Riyadh
Overall, very satisfied. The only issue was the document process for picking up the car, which took 20 minutes and was slower than in China. Everything else was great.
View moreFebruary 14, 2025
Destination: Riyadh
The service is acceptable.
View moreFebruary 12, 2025
Destination: Jeddah
Quite satisfied, the car was in good condition.
View moreFebruary 12, 2025
Destination: AlUla
Very dissatisfied. Upon return, they nitpicked and claimed the underside of the car was scratched by flying sand and stones, insisting on a charge of 115 SAR. They also deducted the deposit twice, each time 2000 SAR.
View moreFebruary 8, 2025
Destination: Jeddah
Pretty good, but Middle Eastern people generally tend to work in a leisurely manner.
View moreFebruary 7, 2025
Destination: AlUla
Very satisfied
View moreFebruary 7, 2025
Destination: AlUla
Very satisfied. The counter is right outside El Olra Airport, easy to find, and the car was in excellent condition. Overall, very satisfied.
View moreFebruary 4, 2025
Destination: Riyadh
Can you believe it? Renting a car in Riyadh, the capital, with all the necessary procedures completed, took over 3 to 4 hours! Having to pay a deposit of 2500 SAR was acceptable, but they took almost from 11 PM to nearly 3 AM to finish processing and hand over the car! Every time someone came by, the staff stopped working just to chat with them! It's more horrifying than 'lightning's 'hahaha'! And if you think that's the end, the real nightmare comes later. When returning the car, we handed the keys to the staff inspecting the car in the parking lot, completed all procedures at the counter, confirmed multiple times that everything was fine, and then left. However, when I went to rent another car in the next city, they told me I hadn't returned the keys! I requested the staff to make a phone call to confirm, but they directly refused and told me to make the call myself. After much effort, I contacted them through the rental platform, and they finally acknowledged it was a misunderstanding. Yet, renting again took another three hours!
View moreFebruary 4, 2025
Destination: Riyadh
The experience was quite good. I took the only sedan available to a place known as the Edge of the World. The roads were manageable, though the washboard surface required driving at a slower pace.
View moreFebruary 3, 2025
Destination: Medina
The staff's English proficiency is poor, but everything else is quite good.
View moreFebruary 2, 2025
Destination: AlUla
Overall pretty good
View moreJanuary 27, 2025
Destination: Riyadh
Good, the entire process went smoothly and was relatively convenient. I'll choose this one again next time.
View moreJanuary 16, 2025
Destination: Jeddah
The vehicle broke down, and no one answered the phone when I called. The car was parked at my apartment in Jeddah, and it wouldn't start. I tried calling the rental company, but no one answered, leaving me to figure it out on my own. Luckily, there are many helpful people in Saudi Arabia. A kind person inspected the car and told me the battery was low. They drove me to buy a jumper cable set for 40 SAR. With the battery from their own car, we jump-started mine, and the issue was resolved.
View moreJanuary 16, 2025
Destination: Jeddah
Satisfied
View moreJanuary 16, 2025
Destination: Jeddah
Acceptable
View moreJanuary 14, 2025
Destination: Jeddah
No customer service phone number was provided. Downgraded vehicle or pay three time the fees to upgrade (vehicle ordered not available) Forget my glasses - Although they inspected the car upsind down did not remind me.
View moreJanuary 12, 2025
Destination: Riyadh
Nothing really
View moreJanuary 2, 2025
Destination: Riyadh
The staff were very friendly.
View moreDecember 31, 2024
Destination: Riyadh
The service was acceptable.
View moreDecember 30, 2024
Destination: AlUla
Overall very good, though the car model was a bit old, the condition was nice.
View moreDecember 25, 2024
Destination: AlUla
Very satisfied.
View moreDecember 24, 2024
Destination: Tabuk
Did not use the QEEQ reservation but made another even though I presented the QEEQ documents. Got charged double.
View moreDecember 23, 2024
Destination: Riyadh
Very satisfied
View moreDecember 22, 2024
Destination: Jeddah
My previous rental experiences from Budget were very good, however this time the model / brand i booked was not available. instead of upgrading my booking to a better model they gave me a smaller car for the same price.
View moreDecember 21, 2024
Destination: Dammam
It took us almost 2 hours to find the car return location. There were no signs at all. We ended up going into the airport to find someone to help us drive to the Hertz return area. No one assisted us, and it was impossible to locate by ourselves. (I've rented cars in many countries multiple times, but this is the only time I couldn't find the return location!) Although I purchased full insurance, they still charged me 251 lira for scratches when returning the car. Ridiculous.
View moreDecember 16, 2024
Destination: Riyadh
The attitude of the staff was extremely poor and communication was difficult. We rented two cars, and one of the renters had an on-arrival visa. They entered Saudi Arabia through the manual toll lane, and the border police stamped their passport without providing any receipt. As a result, the car pickup was refused. With the help of customer service from the rental platform, they agreed that we could pick up the car if we obtained an entry code. We went back to the border police, got the entry code, and returned to the rental counter. However, the staff then claimed the code was invalid and again refused to let us pick up the car. Interestingly, other rental companies accepted this code without issue, and we ended up renting a car from another company. The car pickup process was exhausting and wasted most of our day. Even worse, when returning the car, despite the vehicle being in good condition with no damages and more fuel than when we rented it, the counter insisted on charging us 2,532 Saudi riyals. This was excessive since we only exceeded the mileage by a little over 1,000 kilometers, which should have amounted to no more than 800 riyals as agreed. When I requested an explanation for the extra charges, the employee shouted loudly, confiscated my inspection and vehicle return receipt, and even attempted to restrict my personal freedom. To ensure my safety and avoid further impacting my schedule, I had no choice but to find a way to leave the situation. The resolution of this will depend on the platform handling the case afterward.
View moreDecember 9, 2024
Destination: AlUla
The airport is small, but the efficiency is quite high.
View moreDecember 5, 2024
Destination: Jeddah
The company charged my credit card arbitrarily after the fact and misinterpreted the contract terms. I rented the car for seven days and returned it on the seventh day, but the free 250 km for the seventh day was not accounted for. A few days after the return, they deducted fees for the 250 km mileage from my credit card without notifying me or obtaining my consent. This issue remains unresolved. If you're traveling to Saudi Arabia, avoid renting from this company at all costs. I've rented cars in many countries, but I've never encountered behavior like this from a rental company.
View moreNovember 29, 2024
Destination: AlUla
Very good, the process was relatively quick, and the service was excellent! However, Budget has too few car models and limited availability, with just one row of cars. In comparison, Lumi has four rows and allows direct counter rentals.
View more