Serbia Car Rentals

Satisfied

Charging a €60 cross-border fee without crossing the border is unreasonable!

Very satisfied, excellent service attitude, and the car pickup process was very quick.

A scratch on the front bumper was charged 530 euros.

Overall, it was pretty good, but the car had some scratches when handed over. Remember to take a video for evidence to avoid disputes when returning the car.

Very satisfied.

The originally booked car model was unavailable, and only two options were provided—one could only seat two people, so we had to reluctantly accept a larger model. Moreover, the insurance for the larger model was extremely expensive. Additionally, there were no clear indications that the main driver couldn't be changed on-site. Since the person who made the reservation wasn't the main driver, we had to pay extra to add a secondary driver.

Satisfactory

It's okay.

Quite nice, even though I was half an hour late returning the car, they didn’t say anything—very friendly.

Very good.

Satisfied

When I was taking car back, they did not work, so I put documents and keys in a post box. Was concern a little about checking cars and returning deposit.

Very satisfied.

Very satisfied.

Very good and considerate.

Very satisfied

The staff member provided excellent service and used translation tools to explain any unclear points.

Car was clean and nice, almost new.

Ich habe noch 112€ bezahlt extra,und das ist sehr schade. Nie mehr

The staff were very warm and patient.

The service attitude is fine.

Convenient and efficient. They provided a thorough introduction before picking up the car. The inspection process was very smooth, and any existing damages were clearly marked in advance, so the handover was completed quickly.

Satisfied

Excellent service, it was a great experience.

Overall, it was quite good. We had an early flight, and although the office officially opened at 8 AM, they started processing at 7:35 AM without any extra fees. They acknowledged that we already had insurance and did not try to upsell us. Both pickup and drop-off went smoothly without unnecessary delays or hassles. The only downside was that they gave me a Hyundai economy car instead of the Polo I requested since it was unavailable. Honestly, driving it wasn’t ideal, but the car was very new, with only 20,000 kilometers on it, so I accepted it reluctantly. In Bosnia and Herzegovina’s mountainous roads, a diesel car would be better. This small car struggled a bit but managed to complete the journey. As of now, the deposit pre-authorization hasn’t been lifted yet, and I reckon it’ll take another month.

Very good, with well-organized arrangements.

Fairly average.

Extremely satisfied. The car was a brand new model with only 2000 kilometers, and the staff provided professional and efficient service. There were no hidden fees. During this self-drive trip, the undercarriage was scratched, but the return process was handled professionally. The full insurance covered the undercarriage and glass, which was absolutely necessary and ensured a smooth experience. The car had great power and was clean and tidy. It was an unforgettable journey.

The Zuzuche platform is great, but the Avis company is really disappointing. At the pickup, they insisted my credit card was a debit card. I've used this credit card for over 10 years, what is there to argue about? Then they said it’s fine, as long as I purchase full insurance, they would accept it. At that moment, I understood their game. Full insurance cost 110,000 dinars, which is roughly over 7,000 RMB. With no other choice, I had to reluctantly agree since I was already there.

The car pickup process was relatively smooth, but unfortunately, they didn't have the Golf I wanted. I had never seen a Citroën C3 in China before and initially felt it wasn't a good choice. However, after driving on mountain roads, I realized it performed quite well. They didn’t push any additional paid services. In Bosnia, the police informed us about two speeding tickets unrelated to our rental period. We reported this to the rental company via the QEEQ platform. When returning the car, the rental company was aware of the situation and assured us it was not our concern. Hopefully, there won’t be any hidden charges.

The car pick-up was at the airport, under the tower. The same person handled both the pick-up and return. I only purchased basic insurance, while this company’s full coverage costs about 20 euros per day, which is relatively more cost-effective than options in my home country. Additionally, there was no need for upfront payment, as I purchased it directly through the local car rental company. The snow tires I noted in the reservation were arranged, and the car provided was a 1.2T Opel with just over 10,000 kilometers on the odometer. The power was average but sufficient. The trunk fit two 26-inch suitcases and one 24-inch suitcase comfortably. Overall, it was a good experience. During pick-up, they processed the pre-authorization of over 500 euros for insurance charges without much explanation, but upon returning the car, only the insurance fee was finalized while the rest was refunded. However, the charges were processed in the local currency instead of euros. All in all, it went smoothly and was a good experience.

The car provided was different from the one I booked, and the price increased considerably. The staff said the price I booked didn't include insurance, and it had to be upgraded, resulting in a much higher cost than expected.

Very good

Excellent car hiring experience

Very nice, the staff were all very friendly.

The attitude was mediocre, there were hidden charges, and the deposit has not been refunded to date.

The process of picking up and returning the car was very convenient and relatively efficient (20-30 minutes to pick up the car, 5 minutes to return it). When picking up the car, you go through the standard registration process, swipe your card for a pre-authorization deposit, and then someone will assist you in inspecting the car (checking fuel level, interior, and exterior condition). Speaking of the exterior inspection, the staff were more meticulous than I was, examining every detail (taking about 5 minutes). They even noted minor scratches caused by car washes, so there's no need to worry about unfair charges when returning the car. Regarding concerns about being overcharged when returning the car, there's really no need to worry either. The staff conducting the return inspection were quite casual, simply starting the car to check the fuel level (to confirm a full-tank return) and circling the car once (less than 5 seconds). As long as there wasn't major paint damage or noticeable dents, even minor scratches wouldn’t affect the return process. When returning the car, the pre-authorization deposit was immediately canceled, although the exact timing depends on the bank. However, I was curious—once the pre-authorization is canceled, if there were any violations during the rental period, how would they charge me? Could this mean I could speed as much as I want, as long as I don't get caught on the spot?

Everything was fine in the beginning, but when it came to handling the accident and damage assessment, the typical European attitude and arrogance became apparent.

Pretty good.

The car was very new and in excellent condition.

Extremely satisfied

Very satisfied

The service attitude was excellent, the vehicle was in great condition, and the process of picking up and returning the car was very convenient. The staff didn’t try to upsell or impose any hidden charges.

Renting from this company was a costly mistake. After driving the car for a few days, it broke down, and the rental company blamed us for driving on poor road conditions, claiming we damaged the engine. They referred to a series of contract clauses, accusing us of breaching the agreement and demanding we take full responsibility. During negotiations, they directly charged my credit card 15,000 RMB without my consent.

Very good

Satisfied

Based on the highest-rated reviews, my actual experience was as follows: The staff were very polite during pickup, but the car I received was in terrible condition, with numerous dents and scratches and over 125,000 kilometers driven. They mentioned it was the last car available unless I paid extra to upgrade.
Here, I want to specifically address their after-sales service:
1. The car broke down during the trip, and with the help of a kind local, we found out that the battery was dead, and there was no engine oil left. This shows the rental company lacks proper routine maintenance for their vehicles.
2. It was almost impossible to reach their office by phone. After countless calls (even the staff at another rental company helped us try contacting them), someone finally answered and said help would arrive in half an hour. However, it actually took three hours, and they ended up hiring a local taxi driver to deliver and replace the battery and oil.
I believe renting cars from large international chains is much more reliable. They have proper rescue services and follow regulations for retiring high-mileage cars.
This was the worst car rental experience I've had in over ten years and dozens of rentals abroad, which disrupted our travel plans significantly.

Overall, it was an average experience. The guy charged extra as a tip without informing beforehand. Only after asking about the discrepancy (though the amount wasn't much), he explained.

Very satisfied. They provided detailed reminders and explained how to handle border crossing after learning about my need for it. Regarding insurance, they knew I had already purchased it in advance and did not try to upsell any additional insurance.