ACC - Car Rental - Dubai Airport Information, Car Rental Instructions & Policies

The reserved car was taken for maintenance, and they upgraded my car for free! Thumbs up

A very pleasant experience.

The service attitude of this car rental company is very poor. When returning the car, they had verbally confirmed certain things, like removable mud they called scratches. I extended my rental for a month offline, and two weeks prior to returning the car, I informed them about the bent plastic piece on the wheel, which they said wouldn't incur any charges. Yet, they charged me behind my back. Completely untrustworthy. During my second pickup, even though I followed the instructions and notified them upon crossing customs at the agreed time, no one came to pick me up. Only after multiple reminders did they arrive, very late. When we finally got to the parking lot, the car was not ready. They took my passport, filled out the details, and flipped through its inner pages. However, the UAE uses electronic gates, so there wouldn't be any stamps. I have no idea what their actions meant. As a returning customer, I feel the service has worsened. The more familiar you are, the worse they treat you. I wish them a swift closure.

Very good.

Very good.

Very satisfied.

Excellent service, quick pick-up and drop-off.

Very satisfied, they provided car delivery and airport shuttle services.

ACC provides excellent service.

The staff at the rental company had an excellent attitude, and the overall process was very clear.

Very satisfied.

The car was in great condition, and it was very convenient to pick up and return the vehicle without any extra charges.

Very satisfied

Excellent service.

It's quite close to the airport. They even offer drop-off service to the airport when returning the car, with no additional charges. The owner is very nice and talkative. Highly recommended.

Pretty good! I've already recommended it to friends. Self-driving is truly the best way to explore a country, but you need a skilled driver to make it work.

Not bad

1. ACC car rental company is not located inside Dubai Airport; both pick-up and drop-off require around a 15-minute wait. The store is approximately 2km away from the airport. 2. They deliver the car to the terminal pickup area, but the rental company requires customers to pay the airport parking fee, about 30 Dirhams. This is the first time I've encountered this situation after renting cars multiple times at Dubai Airport. 3. The drop-off is in a nearby street, and it's impossible to see where the store is located—perhaps I truly couldn't find it. I recommend Zuzuche verify this matter. Someone will drive you to the terminal, but I have slight social anxiety and am uncomfortable engaging with people like this. 4. Although the car I initially chose was accurately provided, its condition was a bit old, and the first day driving it, the dashboard showed a wrench icon indicating maintenance. When I reported this to the rental company, their response was: to wait until the car is returned to conduct repairs... It is indeed quite cheap, and the staff is relatively polite. However, it's a typical business strategy targeting fellow countrymen. From now on, I definitely won't support such businesses anymore unless there are genuine improvements and truthful practices. Please avoid vague strategies.

Excellent

Very satisfied!

Good

Very good

Communication was smooth throughout since dealing with fellow countrymen, and there were no dishonest practices like with some other rental companies. Very satisfied! Renting a car is definitely more convenient than taking a taxi.

Very good and satisfying.

Very satisfied.