Trust Auto Group, Superwin Auto Center Car Rental

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Trust Auto Group - Superwin Auto Center Information, Car Rental Instructions & Policies

Address

3691 No 3 Rd, Richmond, BC V6X 2B6, Canada

Telephone

+16042339299 / +16047166373

Pick-up Instructions

The Trust Auto Group - Superwin Auto Center car rental location is in the airport and pickup outside

You can arrive of Trust Auto Group - Superwin Auto Center car rental by free shuttle bus.

Upon arriving at the airport, please call +1-604-233-9299 or +1-604-618-9666 for complimentary pickups, or take a taxi to our store. For shuttle pickups, proceed to 'Passenger Pickup'.

Drop-off Instructions

Return your car to the store, and we will provide a free shuttle to the airport. Shuttle services are available from 9 AM to 6 PM (Monday to Saturday) and from 9:00 AM to 5:30 PM on Sunday.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	09:30 -17:00	07:30 -22:00	07:30 -22:00	07:30 -22:00	07:30 -22:00	07:30 -22:00	07:30 -22:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 80 years old

Young Driver Fee applies at 18 - 25 years old with charge of CAD 15 - 25 per day approximately.

Driver's License Requirements

There is no mandatory requirments for the driver's license holiding time from this store.

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

For local renters, you need to bring:

Full driver's license issued in Canada

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

CAD 15/day

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

CAD 5/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months).

CAD 5/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

CAD 5/day

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
United States	CAD 29.95 per rental

Cross Islands

To be updated

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

2.2 mi from Vancouver Airport

Hotels

1.1 mi from Coast Vancouver Airport Hotel

1.9 mi from Brand New House With Garden View

2.2 mi from 420 Reasons to stay

Other Landmarks

5.8 mi from False Creek

6.2 mi from Yaletown

7.2 mi from Coal Harbour

FIND ME A CHEAP RENTAL

Map view of Trust Auto Group Store Location

coordinates: 49.1885944 -123.1332957

Location Images

Trust Auto Group-Superwin Auto Center-217173-store

The Rental Desk

Guest Reviews

Total points： 8.4 / 10 Very good

Vehicle condition: 5.3
Vehicle cleanliness: 4.8
Spaciousness: 5.4
Counter staff: 5.2
Pick-up location: 4.8
Drop-off location: 5.1
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

S.Brown
Vancouver
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Like: Had a great experience!
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B.Tay
Vancouver
8.6 /10 Very good
Reviewed: Sunday, November 9, 2025
Dislike: The pick up and drop off was not at the airport, you have to call them and then they would send a car to pick you. Picking up was not too bad but the drop off was a huge problem. The complimentary "shuttle" service is only within office hours, so for us, our flight was at 10am which means we had to be at the airport by 8am, and the rental company told us we had to drop the car at their office and book a cab to the airport. That was inconvenient and extra cost to us.
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AVO
Vancouver
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Like: Pickup at the airport was fast. Check-in was courteous and friendly.
Dislike: Hours of operation meant that since we returned before they opened in the morning we had to take a taxi back to the airport at our expense.
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D.McDonald
Vancouver
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Like: Friendly
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S.AZIZ
Vancouver
9 /10 Excellent
Reviewed: Sunday, November 9, 2025
Improve customer service
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Anonymous
Vancouver
7 /10 Good
Reviewed: Sunday, November 9, 2025
We have waited a bit long time in the airport terminal. We did not expected that they are so popular to use "WeChat" to communicate.
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Kieran
Vancouver
9.3 /10 Excellent
Reviewed: Sunday, November 9, 2025
Trust were very responsive to email queries on changing the pick-up/drop-off time, and had no problem driving us to the airport after drop-off.
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S.Li
Vancouver
9.3 /10 Excellent
Reviewed: Sunday, November 9, 2025
Friendly
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Anonymous
Vancouver
3.3 /10 Poor
Reviewed: Sunday, November 9, 2025
The business hours are not convenient at all!!!!
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Jeff Y.
Vancouver
4 /10 Average
Reviewed: Sunday, November 9, 2025
No. I had to wait over an hour for pick up, which no one showed up so I had to get a taxi. Upon arrival, they did not provide the car I booked, but gave me a car that had 2 cracks in the windshield, no air conditioning and scratches in various locations. Also, a different language was spoken in front of me with other staff members, not professional at all. This was by far the worst experience renting a car. I am requesting for a full refund.
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Xander
Vancouver
5.7 /10 Average
Reviewed: Sunday, November 9, 2025
Not a convenient process to collect car. Instructions was difficult to follow. Car was not cleaned inside nor washed outside. When I queried I was told its a busy season and the turnaround time from booking to vehicle was to short. Car seat was not ready & had to install it myself in the car.
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Stubbscats
Vancouver
7 /10 Good
Reviewed: Sunday, November 9, 2025
The experience was a little strange over all but we did get upgraded to a better car and it was good. We didn't seem expected at pick up and the car we received hadn't been yet cleaned and the tank was only half full. We never would have found the place without our phone GPS to return the car and no one seemed quite sure what to do with us once we were back. A truly sweet associate came to our rescue and drove us to the airport, for which we were grateful.
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S.Barnett
Vancouver
9.3 /10 Excellent
Reviewed: Sunday, November 9, 2025
Easy pick up....no queue as off-site from airport. We did struggle to find the office as it is part of a car sales showroom so not 100% obvious and we took a taxi from downtown Vancouver rather than use the pick up service from the airport provided by the company. There was a plastic "cover" dangling from the bottom of our car that was very obvious at pick up that we couldn't understand why it hadn't been identified and fixed before we took the car out. There was no effort made to repair it before we drove off so we temporarily fixed it ourselves. But otherwise, good.
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Anonymous
Vancouver
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Very small office area, somewhat disorganised. They didn't have the correct rental details we had to inform them of the terms!
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R.Gupta
Vancouver
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Great service and great cars
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P.McDonald
Vancouver
9.3 /10 Excellent
Reviewed: Sunday, November 9, 2025
Super easy … much smoother than most of my rental experiences from the big companies. Very helpful staff. Car only had 1/4 tank but everything else was great.
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Anonymous
Vancouver
5 /10 Average
Reviewed: Sunday, November 9, 2025
terrible service, never responded to email, not friendly.
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m.farshidfar
Vancouver
9.7 /10 Excellent
Reviewed: Sunday, November 9, 2025
There was a good experience with auto group, they are nice, kind and cooperative people, and I recommend this group to any one. Good luck auto group!
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Paul
Vancouver
9.7 /10 Excellent
Reviewed: Sunday, November 9, 2025
Great company to use in Vancouver, BC.
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D.Rodgers
Vancouver
9 /10 Excellent
Reviewed: Sunday, November 9, 2025
Everything was good
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b.desmarais
Vancouver
8 /10 Very good
Reviewed: Sunday, November 9, 2025
car was what was expected, staff was great
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Alvis Abe
Vancouver
6 /10 Average
Reviewed: Sunday, November 9, 2025
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Hermosa Charlotte
Vancouver
4 /10 Average
Reviewed: Sunday, November 9, 2025
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Setlla Wilcox
Vancouver
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Not bad, just had to wait for a while.
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Julian Kennedy
Vancouver
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Door-to-door pickup and drop-off service, fantastic.
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Tabitha Webster
Vancouver
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very good
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Tajinder Chahal
Vancouver
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Excellent
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Z.Karmali
Vancouver
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Gas tank was not full
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W.Johnson
Vancouver
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Great experience, will rent from them again.
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Rebecca Eleanor
Vancouver
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Pretty good
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Sandy Madge
Vancouver
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
All the staff were very friendly and easy to communicate with.
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Anonymous
Vancouver
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Busy car dealership that also rents cars.
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Noah Gus
Vancouver
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Friendly and attentive service.
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April Daniel
Vancouver
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very satisfied
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Yetta Twain
Vancouver
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Satisfied
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Jacob Jennings
Vancouver
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Overall satisfied
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Barbara Bird
Vancouver
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
A very nice experience.
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Don Emmie
Vancouver
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The process from pickup to return was very convenient. I booked a Golf but got a Corolla instead, which turned out to be just as good. In fact, the Corolla's power and fuel efficiency were excellent—no wonder it sells so well. I will rent a car again when I come to Vancouver next time. Highly recommended!
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Jennifer Sapir
Vancouver
6 /10 Average
Reviewed: Sunday, November 9, 2025
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G.Hasnain
Vancouver
8 /10 Very good
Reviewed: Sunday, November 9, 2025
No problems throughout the journey. The car was mechanically sound and did not give us any problems. They should offer unlimited mileage option at a competitive price. I had a round trip BC experience that exceeded my daily driving limit of 200KM which was very less. So for adventure travellers the car turned out to be bit expensive. I was actually thinking of renting cars with unlimited mileage in future.
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