Enterprise - Istanbul Airport Intl. Terminal Information, Car Rental Instructions & Policies

I think it's okay, quite convenient.

The service process is simple and efficient

The local staff were very friendly and liked to joke around. There were no additional charges, overall very good.

Very satisfied. Efficiency and service attitude are both very good. I don't know why their score is so low.

At the store, you can ask the staff if there are any available upgrades; they usually help you find one, which is great.

The staff was a bit slow and gave me the wrong return address, but luckily I noticed and reminded them. The car wasn't fully fueled when I received it.

Enterprise initially provided a car that was not at the level of a Ford Focus. The car was in poor condition and very dirty, and it had not been cleaned for customers. We requested a replacement, but the staff was not helpful.

The efficiency of the pick-up counter is not high, and the waiting time is long, but the staff's attitude is good. The car is in good condition. The return process is simple and very convenient.

They refused to rent us a car because we're deaf, citing company policy. As a result, we couldn't get refunds on the deposits for several hotel reservations... Please refund the car rental deposit, thanks.

1. Location: Fairly easy to find. Once you exit the international arrivals at Ataturk Airport, turn slightly left and there is a row of car rental companies. 2. Staff Efficiency: Slow. There was only one person in front of me, but I had to wait for more than half an hour. My flight was delayed by an hour, and then it took another hour to queue up and fill out forms. Although there were other staff members available, only one was handling customers. Not sure if it was because only that one spoke English, but others were chatting with me in English as well. 3. You need a VISA or MasterCard without a UnionPay logo, which was not mentioned when booking through QEEQ, causing me to rush to get a card two weeks before departure. 4. The remaining rental balance cannot be paid in cash; it must be charged along with the deposit on a credit card. Communication did not resolve this. 5. After paperwork was done, we had to wait for the staff to take us to the parking lot outside the airport to pick up the car. Our flight delay was one hour, and Enterprise delayed us another hour and a half, so we hit the road 3 hours later than planned, arriving at the hotel after dark. The late car pickup time was not compensated with a later return time, effectively reducing our rental period by 3 hours, which I find unfair as we were delayed by their inefficiency. 6. Return Location: The Enterprise return location in Taksim is extremely hard to find, and the address provided on QEEQ is incorrect! You must call to ask for directions.

The attitude was okay, but they didn't inform us beforehand that the car we booked wasn't available.

The company could not process payments using a MasterCard with a UnionPay logo, and consequently refused to rent a car to me. They claimed that the deposit I paid was to the rental website, not to them. They directed me to another company at the store to handle the rental. To avoid disrupting my travel plans, I had to rent a car from another company at the airport for the full price. If I had known this beforehand, why would I have bothered to select a cost-effective rental website?

Not bad, very good, no extra unnecessary charges

The car was a bit old, but the diesel engine was powerful.

They obviously had the Mercedes we wanted to rent but gave us a Peugeot instead, claiming it was the same type of car.

The service was enthusiastic. Despite the language barrier, we managed to understand each other with gestures. Haha.

Very satisfied. The oil light came on during the trip. Contacted the rental company, and they provided on-site service.

Charges are not clearly explained. The staff only smiles, but overall it's good.

Satisfied

Satisfied, efficient, no pressure to buy insurance

The service was fine, and both picking up and returning the car went smoothly. The only reason I didn't give a full star rating is that the car provided was different from the one we reserved. We chose this car because it indicated that a Peugeot 208 could fit three 24-inch suitcases. Although I had doubts, I mentioned specifically that we needed a car that could hold three 24-inch suitcases. The store replied that this car can only seat two people and hold three 24-inch suitcases. So I was somewhat prepared, but they ended up giving us a Hyundai hatchback instead of the Peugeot 208, which was disappointing. If it weren't for the luggage capacity claim, I might not have chosen this package.

Satisfactory

Very good, the pickup process was smooth and fully digital. All documents, including photos taken during pickup and drop-off, were sent via email, making them easy to access.

The rental shop is easy to locate, but the pickup point is difficult to find.

Very good.

Everything went smoothly, great experience.

The service was very professional.

I was dissatisfied with the customer service provided by Zuzuche. I lost my driver's license while flying to Istanbul and tried to pick up the car an hour earlier than the scheduled time. The rental company noticed I didn't have the original license and refused to let me take the car. I contacted customer service, and they explained that both they and the rental company couldn't allow pickup without the original document, which I understand. However, my reservation should have been canceled for me since the pickup time hadn't yet arrived. Zuzuche only cares about collecting money and doesn't handle customer issues properly, which left me extremely frustrated. This is just a reminder for those who plan to use this platform to rent cars in the future. Think twice!

It's okay.