The service was very professional.

Everything went smoothly, great experience.

The service was fine, and both picking up and returning the car went smoothly. The only reason I didn't give a full star rating is that the car provided was different from the one we reserved. We chose this car because it indicated that a Peugeot 208 could fit three 24-inch suitcases. Although I had doubts, I mentioned specifically that we needed a car that could hold three 24-inch suitcases. The store replied that this car can only seat two people and hold three 24-inch suitcases. So I was somewhat prepared, but they ended up giving us a Hyundai hatchback instead of the Peugeot 208, which was disappointing. If it weren't for the luggage capacity claim, I might not have chosen this package.

The service was enthusiastic. Despite the language barrier, we managed to understand each other with gestures. Haha.

They refused to rent us a car because we're deaf, citing company policy. As a result, we couldn't get refunds on the deposits for several hotel reservations... Please refund the car rental deposit, thanks.