Hertz, Sydney Car Rental

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Sydney Information, Car Rental Instructions & Policies

Address

95 RILEY ST/OF 65 WILLIAM ST,DARLINGHURST,NS,2011,AU

Telephone

+61293299590

Pick-up Instructions

Office located at 65 William St, Darlinghurst NSW 2011 AU. Please find the location using navigation. The branch is located in an obvious location.

Drop-off Instructions

Return Car park located at 95 Riley St, Darlinghurst NSW 2011 AU.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -15:30	07:30 -16:30	07:30 -16:30	07:30 -16:30	07:30 -16:30	07:30 -16:30	08:00 -15:30

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

20 - 99 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Jeep Liberty

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

AUD 19/day

Additional driver

Note that all drivers must provide their valid documentation.

USD 5.50/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

AUD 22/day

capped at AUD 88

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

AUD 22/day

capped at AUD 88

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

AUD 22/day

capped at AUD 88

Cross Border

To be updated

Cross Islands

Free of Charge:

Taking rental cars to following islands is allowed and free of charge:
Phillip Island, Kangaroo Island, Churchill Island, Mornington Island

Customer can take the vehicle on a Ferry to Kangaroo Island. Any damage happens to vehicle while the car is on a ferry, customer is fully responsible up to the full value of the car. *If you rent a car in Western Australia, you are not allowed to drive out of this state.

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Bruny Island, Gove Peninsula, Tasmania, North Stradbroke Island

Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water.There is no insurance cover in Bruny Island. Hertz will allow Customers to take the vehicle to Bruny Island, however they will be liable for any damage to the vehicle up to the Accident Damage Excess (ADE) amount per incident. Please refer to the Hertz Australia T&C’s for full details *If you rent a car in Western Australia, you are not allowed to drive out of this state.

Must-not:

Taking rental cars to following islands is not allowed：
Magnetic Island, Groote Eylandt, Rottnest Island, Tiwi Island, Fraser Island, Moreton Island, South Stradbroke Island, Mariah Island, Hamilton Island, Hayman Island, DayDream Island, Griffiths Island, Barnard Islands, Long Island, Prince of Wales Island, Entrance Island, Horn Island, Hammond Island, Barrow Island, Great Keppel Island

Excess

Collision Damage Waiver Excess differs by car model:

AUD 7000-8700 for other car models.

AUD 5500 for Nissan March,

AUD 5500 for Kia Cerato,

AUD 5500 for Toyota Corolla Hybrid,

AUD 5500 for Opel Astra,

AUD 5500 for Toyota C-hr,

AUD 5500 for Renault Captur,

AUD 6001 for Mg Hs,

AUD 6001 for Pallet Gates Dropsides-diesel,

AUD 6001 for Cubic Metre Van,

AUD 0 for Renault Kangoo,

AUD 0 for Peugeot Expert 5m3,

AUD 0 for Volkswagen Golf Gti,

AUD 6001 for Ds Ds3,

AUD 7900 for Volkswagen Golf Gti,

AUD 0 for Ford Fiesta,

AUD 0 for Nissan Almera 1.0 Turbo,

AUD 0 for Ford Fiesta/citroen Ds3,

AUD 5500 for Volkswagen Polo,

AUD 5500 for Mystery Vehicle,

AUD 5500 for Toyota Camry Hybrid-hybrid,

AUD 5500 for Toyota Camry,

AUD 5500 for Toyota Kluger Hybrid,

AUD 5500 for Kia Sorrento,

AUD 6001 for Mitsubishi Pajero Sport,

AUD 0 for Renault Austral,

AUD 0 for Ldv Delivery 9,

AUD 6001 for Van W Lift,

AUD 0 for Ford Transit,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Tray Ute,

AUD 6001 for Dual Cab 4wd--4wd,

AUD 0 for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for Description Not Available,

AUD 5500 for Citroen Spacetourer,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 5500 for Kia Carnival,

AUD 6001 for Fullsize Elite-4wd,

AUD 0 for Pallet Curtainsider Lift-diesel,

AUD 6001 for Cubic Metre Curtainsider,

AUD 6001 for 4wd Lid Canopy-4wd,

AUD 6001 for Mercedes V-class,

AUD 5500 for Carnival 6 Seater,

AUD 6001 for Audi Q2,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Mini Countryma,

AUD 5500 for Intermediate,

AUD 5500 for Nissan Qashqai,

AUD 5500 for Kia Sportage,

AUD 0 for Tray With Gates-diesel,

AUD 6001 for W4 Toyota Hilux Ute,

AUD 6001 for Hilux Xcab Ute-4wd,

AUD 6001 for Geely Ex5,

AUD 5500 for Bmw 2 Series,

AUD 6001 for Audi Q5 Inc,

AUD 7900 for U5 Audi Sq5 Inc. Gps-4wd,

AUD 0 for Cubic Meter Van,

AUD 0 for Fiat Fiorino 13 Renault Kangoo 16,

AUD 0 for 25 Seat Bus,

AUD 0 for Volvo S60,

AUD 0 for Toyota Landcruiser Prado,

AUD 6001 for Bmw X3 4x4--4wd,

AUD 0 for Metre Truck Lift,

AUD 0 for Toyota Hilux,

AUD 6001 for Ford Ranger-4wd,

AUD 6001 for Mercedes Classe V,

AUD 5500 for C Class,

AUD 6001 for Es 250 Ex,

AUD 0 for 12 Pallet Curtainsider-diesel,

AUD 6001 for Polestar 2,

AUD 0 for 22 Seat Bus-diesel--4wd,

AUD 5500 for Corolla Sedan Hybrid,

AUD 5500 for Vauxhall Insignia,

AUD 0 for Tray With Gate-diesel,

AUD 0 for Fiat Ducato,

AUD 0 for D4 Ford Transit 350l 11.8m3,

AUD 0 for Dual Cab-4wd,

AUD 0 for Opel Zafira,

AUD 0 for Peugeot 308,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for Cubic Metre Van,

AUD 7000 for Mercedes-benz Classe V,

AUD 7000 for Metre Van Lift,

AUD 6001 for W Mine Equipped Toyota Prado-4wd,

AUD 7000 for Description Not Available-diesel,

AUD 0 for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser-4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for Tray Dual Cab-diesel--4wd,

AUD 6001 for Dual Cab Tray-4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD 0 for Special,

AUD 6001 for 12 Seat Bus,

AUD 0 for N3 Ford Transit Lara,

AUD 6001 for Special,

Theft Insurance Excess differs by car model:

AUD 6900 for other car models.

AUD 5500 for Nissan March,

AUD 5500 for Kia Cerato,

AUD 5500 for Toyota Corolla Hybrid,

AUD 5500 for Opel Astra,

AUD 5500 for Toyota C-hr,

AUD 5500 for Renault Captur,

AUD 6001 for Mg Hs,

AUD 6001 for Pallet Gates Dropsides-diesel,

AUD 6001 for Cubic Metre Van,

AUD 0 for Renault Kangoo,

AUD 0 for Peugeot Expert 5m3,

AUD 0 for Volkswagen Golf Gti,

AUD 6001 for Ds Ds3,

AUD 7900 for Volkswagen Golf Gti,

AUD 0 for Ford Fiesta,

AUD 0 for Nissan Almera 1.0 Turbo,

AUD 0 for Ford Fiesta/citroen Ds3,

AUD 5500 for Volkswagen Polo,

AUD 5500 for Mystery Vehicle,

AUD 5500 for Toyota Camry Hybrid-hybrid,

AUD 5500 for Toyota Camry,

AUD 5500 for Toyota Kluger Hybrid,

AUD 5500 for Kia Sorrento,

AUD 6001 for Mitsubishi Pajero Sport,

AUD 0 for Renault Austral,

AUD 0 for Ldv Delivery 9,

AUD 6001 for Van W Lift,

AUD 0 for Ford Transit,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Tray Ute,

AUD 6001 for Dual Cab 4wd--4wd,

AUD 0 for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for Description Not Available,

AUD 5500 for Citroen Spacetourer,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 5500 for Kia Carnival,

AUD 6001 for Fullsize Elite-4wd,

AUD 0 for Pallet Curtainsider Lift-diesel,

AUD 6001 for Cubic Metre Curtainsider,

AUD 6001 for 4wd Lid Canopy-4wd,

AUD 6001 for Mercedes V-class,

AUD 5500 for Carnival 6 Seater,

AUD 6001 for Audi Q2,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Mini Countryma,

AUD 5500 for Intermediate,

AUD 5500 for Nissan Qashqai,

AUD 5500 for Kia Sportage,

AUD 0 for Tray With Gates-diesel,

AUD 6001 for W4 Toyota Hilux Ute,

AUD 6001 for Hilux Xcab Ute-4wd,

AUD 6001 for Geely Ex5,

AUD 5500 for Bmw 2 Series,

AUD 6001 for Audi Q5 Inc,

AUD 7900 for U5 Audi Sq5 Inc. Gps-4wd,

AUD 0 for Cubic Meter Van,

AUD 0 for Fiat Fiorino 13 Renault Kangoo 16,

AUD 0 for 25 Seat Bus,

AUD 0 for Volvo S60,

AUD 0 for Toyota Landcruiser Prado,

AUD 6001 for Bmw X3 4x4--4wd,

AUD 0 for Metre Truck Lift,

AUD 0 for Toyota Hilux,

AUD 6001 for Ford Ranger-4wd,

AUD 6001 for Mercedes Classe V,

AUD 5500 for C Class,

AUD 6001 for Es 250 Ex,

AUD 0 for 12 Pallet Curtainsider-diesel,

AUD 6001 for Polestar 2,

AUD 0 for 22 Seat Bus-diesel--4wd,

AUD 5500 for Corolla Sedan Hybrid,

AUD 5500 for Vauxhall Insignia,

AUD 0 for Tray With Gate-diesel,

AUD 0 for Fiat Ducato,

AUD 0 for D4 Ford Transit 350l 11.8m3,

AUD 0 for Dual Cab-4wd,

AUD 0 for Opel Zafira,

AUD 0 for Peugeot 308,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for Cubic Metre Van,

AUD 7000 for Mercedes-benz Classe V,

AUD 7000 for Metre Van Lift,

AUD 6001 for W Mine Equipped Toyota Prado-4wd,

AUD 7000 for Description Not Available-diesel,

AUD 0 for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser-4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for Tray Dual Cab-diesel--4wd,

AUD 6001 for Dual Cab Tray-4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD 0 for Special,

AUD 6001 for 12 Seat Bus,

AUD 0 for N3 Ford Transit Lara,

AUD 6001 for Special,

Third Party Liability Insurance Excess differs by car model:

AUD 6900 for other car models.

AUD 5500 for Nissan March,

AUD 5500 for Kia Cerato,

AUD 5500 for Toyota Corolla Hybrid,

AUD 5500 for Opel Astra,

AUD 5500 for Toyota C-hr,

AUD 5500 for Renault Captur,

AUD 6001 for Mg Hs,

AUD 6001 for Pallet Gates Dropsides-diesel,

AUD 6001 for Cubic Metre Van,

AUD 0 for Renault Kangoo,

AUD 0 for Peugeot Expert 5m3,

AUD 0 for Volkswagen Golf Gti,

AUD 6001 for Ds Ds3,

AUD 7900 for Volkswagen Golf Gti,

AUD 0 for Ford Fiesta,

AUD 0 for Nissan Almera 1.0 Turbo,

AUD 0 for Ford Fiesta/citroen Ds3,

AUD 5500 for Volkswagen Polo,

AUD 5500 for Mystery Vehicle,

AUD 5500 for Toyota Camry Hybrid-hybrid,

AUD 5500 for Toyota Camry,

AUD 5500 for Toyota Kluger Hybrid,

AUD 5500 for Kia Sorrento,

AUD 6001 for Mitsubishi Pajero Sport,

AUD 0 for Renault Austral,

AUD 0 for Ldv Delivery 9,

AUD 6001 for Van W Lift,

AUD 0 for Ford Transit,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Tray Ute,

AUD 6001 for Dual Cab 4wd--4wd,

AUD 0 for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for Description Not Available,

AUD 5500 for Citroen Spacetourer,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 5500 for Kia Carnival,

AUD 6001 for Fullsize Elite-4wd,

AUD 0 for Pallet Curtainsider Lift-diesel,

AUD 6001 for Cubic Metre Curtainsider,

AUD 6001 for 4wd Lid Canopy-4wd,

AUD 6001 for Mercedes V-class,

AUD 5500 for Carnival 6 Seater,

AUD 6001 for Audi Q2,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Mini Countryma,

AUD 5500 for Intermediate,

AUD 5500 for Nissan Qashqai,

AUD 5500 for Kia Sportage,

AUD 0 for Tray With Gates-diesel,

AUD 6001 for W4 Toyota Hilux Ute,

AUD 6001 for Hilux Xcab Ute-4wd,

AUD 6001 for Geely Ex5,

AUD 5500 for Bmw 2 Series,

AUD 6001 for Audi Q5 Inc,

AUD 7900 for U5 Audi Sq5 Inc. Gps-4wd,

AUD 0 for Cubic Meter Van,

AUD 0 for Fiat Fiorino 13 Renault Kangoo 16,

AUD 0 for 25 Seat Bus,

AUD 0 for Volvo S60,

AUD 0 for Toyota Landcruiser Prado,

AUD 6001 for Bmw X3 4x4--4wd,

AUD 0 for Metre Truck Lift,

AUD 0 for Toyota Hilux,

AUD 6001 for Ford Ranger-4wd,

AUD 6001 for Mercedes Classe V,

AUD 5500 for C Class,

AUD 6001 for Es 250 Ex,

AUD 0 for 12 Pallet Curtainsider-diesel,

AUD 6001 for Polestar 2,

AUD 0 for 22 Seat Bus-diesel--4wd,

AUD 5500 for Corolla Sedan Hybrid,

AUD 5500 for Vauxhall Insignia,

AUD 0 for Tray With Gate-diesel,

AUD 0 for Fiat Ducato,

AUD 0 for D4 Ford Transit 350l 11.8m3,

AUD 0 for Dual Cab-4wd,

AUD 0 for Opel Zafira,

AUD 0 for Peugeot 308,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for Cubic Metre Van,

AUD 7000 for Mercedes-benz Classe V,

AUD 7000 for Metre Van Lift,

AUD 6001 for W Mine Equipped Toyota Prado-4wd,

AUD 7000 for Description Not Available-diesel,

AUD 0 for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser-4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for Tray Dual Cab-diesel--4wd,

AUD 6001 for Dual Cab Tray-4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD 0 for Special,

AUD 6001 for 12 Seat Bus,

AUD 0 for N3 Ford Transit Lara,

AUD 6001 for Special,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

To be updated

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: -33.874334 151.215193

Location Images

The Rental Desk

Guest Reviews

Total points： 8.2 / 10 Very good

Vehicle condition: 0.9
Vehicle cleanliness: 0.9
Spaciousness: 0.9
Counter staff: 0.9
Pick-up location: 0.9
Drop-off location: 0.8
Pick-up time: 0-10 mins
Drop-off time: 0-10 mins

M.Blahut
Sydney
9.3 /10 Excellent
Reviewed: Thursday, August 7, 2025
Everything was just perfect. They even gave us a much better car than we ordered which was amazing! Just the drop off location on the airport was bad but it was because of some construction there. And I think I still haven’t received the deposit back but it probably takes time so I hope it will be ok and I would recommend Hertz to anybody in Sydney!!
Read More >
J.Shah
Sydney
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Picked up a beautiful electric blue Toyota Corolla, 6000km on the clock, but still the new car smell. Loved driving it, no issues at drop-off.
Read More >
Anonymous
Woolloomooloo
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Great car, superb service.
Read More >
R.Gibbs
Sydney
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Fast service, clean new car
Read More >
Herbert Jordan
Sydney
2 /10 Poor
Reviewed: Thursday, August 7, 2025
The service was quite ordinary. I had bought full insurance from Zuzuche, but when I arrived, they aggressively pushed for more insurance, which wasted a lot of time. After the insurance, they pushed for an e-tag. When the guy asked where we were going, we said Blue Mountains, and he told us not to buy it. It turned out we did incur toll costs, probably a navigation issue. They pushed for various things, including a GPS rental, which was annoying. The car they gave us was an old Nissan with several tens of thousands of kilometers on it and no features. It struggled on hills and consumed a lot of fuel. They pointed out a few damaged parts on the car before we left. The parking lot was full of Corollas when we arrived, which felt intentional. It's like they gave us a bad car because we didn’t buy anything extra. I recommend buying directly at the store to avoid headaches. A few days ago, I rented a Mercedes with full insurance from the official EU website and got a free upgrade. Think about it.
Read More >
Faithe Peggy
Sydney
8 /10 Very good
Reviewed: Thursday, August 7, 2025
Good vehicle condition, simple and convenient pick-up and drop-off process. Returning a car abroad is even cheaper than domestically.
Read More >
Dylan Aldridge
Sydney
4 /10 Average
Reviewed: Thursday, August 7, 2025
Attention everyone renting a car at the Sydney Airport store in Australia: The staff at this store may downgrade the car model you booked without permission. I booked a Toyota Kluger (similar to the Highlander), but they replaced it with a RAV4 and told me it was sufficient. Only after insisting did I get the Kluger back. The person who attended to me was a Chinese who didn't speak Chinese, probably taking advantage of the fact that our English is not great. Don't let them confuse you! The $16.5 AUD per day unlimited toll fee package they recommended is optional. In reality, the drive (from Sydney to Gold Coast) was all on free roads, with no tolls. Don't be deceived!
Read More >
August Bessemer
Sydney
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
I was very satisfied with Hertz this time. Picking up and returning the car was very convenient. The rental price was very affordable as I purchased the full insurance package from a promotion. After some consideration at the store, I also opted for the towing insurance at 3 AUD per day. The return location in Melbourne is right in the city center, conveniently on the left side of the road, and the return process was quick. But make sure to return the car on time!
Read More >
Candice Newman
Sydney
4 /10 Average
Reviewed: Thursday, August 7, 2025
The car pickup was relatively smooth. I want to mention two things: they gave me a Qashqai instead of the X-TRAIL I booked, but I let it go. Also, the front tire was underinflated; the staff didn't check it properly.
Read More >
Cathy Whit
Sydney
6 /10 Average
Reviewed: Thursday, August 7, 2025
We were given a car with over 30,000 kilometers on it, and both the front and rear bumpers had scratches. There was no staff who spoke Chinese, which made communication a bit difficult given our average English skills. However, their attitude was alright. When returning the car, there was a scratch, but since we had full insurance, it was OK after showing it to the store staff.
Read More >
Paul Jerome
Sydney
6 /10 Average
Reviewed: Thursday, August 7, 2025
The signage at the Sydney city pickup point is not clear enough.
Read More >
Guy Lyly
Sydney
8 /10 Very good
Reviewed: Thursday, August 7, 2025
After all, it is a big company with standardized operations and impeccable service. There was a small incident when returning the car; the staff mixed up the order, causing a false alarm. Fortunately, the mistake was found and corrected in time. I rented the car for 4 days, covering approximately 1400 kilometers. Due to the inability to obtain toll and fine information in a timely manner, a pre-authorization of 940 AUD was placed for possible charges. This is understandable, but given today's advanced information technology, I think this could be improved.
Read More >
Ives Cooper
Sydney
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Very good. Excellent service.
Read More >
Aldrich Lloyd
Sydney
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
The store is a bit far, but the car condition is very good; very satisfied.
Read More >
Leo Tours
Sydney
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Large companies are generally more reliable choices
Read More >
Harry Dorothy
Sydney
2 /10 Poor
Reviewed: Thursday, August 7, 2025
Returning the car in Adelaide city center was a nightmare! I went there four times in two days and still couldn't return the car successfully. It disrupted my plans for a whole day and cost me nearly 100 AUD in parking and transportation fees!
Read More >
Vito Clare
Sydney
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Quick pickup
Read More >
Julie Richard
Sydney
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
The car was very good.
Read More >
Toby Ellen
Sydney
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Pickup and drop-off were quite convenient. The staff were friendly and attentive. Overall, I was quite satisfied with this rental company.
Read More >
Osborn Nico(l)
Sydney
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Reasonable price, satisfactory quality
Read More >
Werner Bloomer
Sydney
2 /10 Poor
Reviewed: Thursday, August 7, 2025
When picking up the car, we noticed a lot of scratches and dents that were not recorded on the check-in sheet. We asked the staff to note down four spots, but they missed one. When we returned the car at the airport, they insisted it was our fault and made us go to the counter for processing. We were in a rush to catch our flight, which made it extremely inconvenient. Such tricks!
Read More >
Jonathan Sawyer
Sydney
8 /10 Very good
Reviewed: Thursday, August 7, 2025
There were a few people in line, but the staff was very fast.
Read More >
Olive Baker
Sydney
4 /10 Average
Reviewed: Thursday, August 7, 2025
Where is the promised Chinese service? Where is the promised GPS?
Read More >
Judith Gracie
Sydney
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Didn't wait long, quite good
Read More >
Adelaide Rockefeller
Sydney
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Easy to operate
Read More >
Frederic Gregory
Sydney
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Very satisfied
Read More >
Riva Walkley
Sydney
6 /10 Average
Reviewed: Thursday, August 7, 2025
It was okay. The staff at the front desk were a bit strange. I had already purchased the highest level of insurance on the platform, but when I got there, they asked if I wanted to add even more insurance. For safety reasons, I agreed to buy their highest level, which cost an extra 40 AUD. They also asked if I wanted to pay 19 AUD for a benefit that covers tunnel and highway tolls, claiming that the cost of a single trip through a tunnel or on a highway would normally be over 30 AUD, so this would be a good deal. I declined, saying I could use Google to avoid those routes. After that, the staff stopped talking and their attitude became cold. How can they serve customers like this?
Read More >
Bruno Reynolds
Sydney
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Extremely satisfied
Read More >
Rory Walpole
Sydney
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Satisfied, great
Read More >
Victoria Hoyle
Sydney
6 /10 Average
Reviewed: Thursday, August 7, 2025
Average, not as good as Hertz in New Zealand. Not mentioning the lack of Chinese service, they have car delivery in New Zealand.
Read More >
Lambert Jennings
Sydney
8 /10 Very good
Reviewed: Thursday, August 7, 2025
Quick pickup
Read More >
Jeff Cronin
Sydney
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
The service was thoughtful.
Read More >
Claude Peter
Sydney
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
There weren't many people when we arrived, and the process was clear. We got the car quickly!
Read More >
Modesty Martin
Sydney
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Great service attitude, enthusiastic, and fast processing!
Read More >
Jeremy Rob
Sydney
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Quick car return, great!
Read More >
Oscar Evelina
Sydney
4 /10 Average
Reviewed: Thursday, August 7, 2025
I've rented cars in Australia for two years, and this was the most disappointing experience. 1. I chose a Camry but received a Hyundai instead (which is common), but the brake and accelerator were very sluggish, almost causing several dangerous situations. 2. Usually, a staff member leads the inspection with previous rentals, noting any damages and explaining the car's condition. This time, after registering with Hertz, the staff just handed me the key and told me where the car was. There was no car condition inspection! 3. The fuel tank was not full! When I picked up the car, it could go over 400 kilometers, and I didn’t think to check the fuel tank. When returning the car, I refueled it to over 550 kilometers. The staff said it wasn’t full, and I either had to pay a $60 fine or refuel it again. Since I didn’t take a photo of the odometer when picking up the car, I had no proof, and the responsibility for the fuel shortage fell on me. I refueled to over 650 kilometers and returned the car again, meaning the distance I drove in a day was less than the additional fuel the car needed when I picked it up. Overall, a very frustrating rental experience with a poorly maintained car, an empty fuel tank, and unprofessional staff who didn't inspect the vehicle. Not sure if this issue was due to the rental company or the agent.
Read More >
Zachary Congreve
Sydney
8 /10 Very good
Reviewed: Thursday, August 7, 2025
Test the navigation before starting the trip
Read More >
Hardy Malachi
Sydney
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Friendly and efficient service
Read More >
Ina Attlee
Sydney
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Excellent
Read More >
Riva Walkley
Sydney
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Quite satisfied, it's the second time I've rented from Hertz. Big companies are usually more regulated.
Read More >
Owen Thorndike
Sydney
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Very satisfied with the comprehensive service
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Coral Edward
Sydney
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Very good
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Constance Antoinette
Sydney
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Satisfied
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Bowen Carroll
Sydney
6 /10 Average
Reviewed: Thursday, August 7, 2025
It's okay, but it's not the car I wanted.
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