Hertz, Queenstown Car Rental

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Queenstown Information, Car Rental Instructions & Policies

Address

1-7 EARS ST,ST PETERS CLOSE

Telephone

+6434424106

Pick-up Instructions

Pickup instruction is being collected.

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	09:00 -12:30	09:00 -12:30	09:00 -12:30	09:00 -12:30	09:00 -12:30	09:00 -12:30	09:00 -12:30

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 99 years old

Young Driver Fee applies at 18 - 20 years old with charge of NZD 20 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

NZD 12.59/day

Winter tires rental

Operated safely on surfaces including pavement (wet or dry), mud, ice, or snow.

NZD 15/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

NZD 13/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

NZD 13/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

NZD 13/day

capped at NZD 59.8

Cross Border

To be updated

Cross Islands

Conditional:

Towards any New Zealand islands, taking rental cars crossing islands is allowed with certain conditions.

Multi-island travel is still possible by making two separate bookings for the whole journey, one for each island. Single bookings that include rentals on both islands is no longer possible. STARTING ON ONE ISLAND, ENDING ON THE OTHER： Make your booking from where you plan to begin and end your journey. Please provide the details of when you plan to cross between the islands in the comments section of your booking including ferry date and time, without this information we are unable to guarantee a vehicle will be available for you. Book your ferry crossing early and check your rental agreement, if your cross-over date has changed call rental company 5 days before your ferry. If we are not advised of changes, we cannot guarantee a vehicle will be available. Vehicles must be returned to the original rental Island and we will charge a relocation fee of up to $1000 NZD + GST if this does not occur. The rental process remains the same if your rental involves travelling on both islands but starting and ending on the same. Please note you will be liable for the ferry cross over costs.

Ferry Transportation: Allowed

Hertz allows you to bring the rental vehicle on the ferry. However ferry companies may charge you to bring a vehicle across Cook Strait.

Excess

Collision Damage Waiver Excess differs by car model:

NZD 4500-7200 for other car models.

NZD 5500 for Toyota Corolla Hybrid,

NZD 5500 for Opel Astra,

NZD 5500 for Toyota C-hr,

NZD 5900 for Renault Captur,

NZD 6001 for Cubic Metre Van,

NZD 6001 for Volkswagen Caddy Maxi,

NZD 5500 for Volkswagen Polo,

NZD 5500 for Bmw 3 Series,

NZD 0 for Toyota Camry,

NZD 6001 for Toyota Kluger Hybrid,

NZD 6001 for Volvo Xc60,

NZD 7200 for Description Not Available,

NZD 6001 for Citroen Spacetourer,

NZD 0 for Toyota Camry Hybrid,

NZD 0 for Mini Countryma,

NZD 5500 for Intermediate,

NZD 5500 for Nissan Qashqai,

NZD 5500 for Kia Sportage,

NZD 6001 for Toyota Prado,

NZD 6001 for Ford Ranger-4wd,

NZD 6001 for Mercedes Classe V,

NZD 6001 for Tesla Model Y,

NZD 0 for Hertz Mystery Vehicle,

NZD 5900 for ,

NZD 6900 for ,

Theft Insurance Excess differs by car model:

NZD 6900 for other car models.

NZD 0 for Toyota Corolla Hybrid,

NZD 0 for Opel Astra,

NZD 0 for Toyota C-hr,

NZD 0 for Renault Captur,

NZD 0 for Cubic Metre Van,

NZD 0 for Volkswagen Caddy Maxi,

NZD 0 for Volkswagen Polo,

NZD 0 for Bmw 3 Series,

NZD 0 for Toyota Camry,

NZD 0 for Toyota Kluger Hybrid,

NZD 0 for Volvo Xc60,

NZD 0 for Description Not Available,

NZD 0 for Citroen Spacetourer,

NZD 0 for Toyota Camry Hybrid,

NZD 0 for Mini Countryma,

NZD 0 for Intermediate,

NZD 0 for Nissan Qashqai,

NZD 0 for Kia Sportage,

NZD 0 for Toyota Prado,

NZD 0 for Ford Ranger-4wd,

NZD 0 for Mercedes Classe V,

NZD 0 for Tesla Model Y,

NZD 0 for Hertz Mystery Vehicle,

NZD 5900 for ,

NZD 6900 for ,

Third Party Liability Insurance Excess differs by car model:

NZD 6900 for other car models.

NZD 5500 for Toyota Corolla Hybrid,

NZD 5500 for Opel Astra,

NZD 5500 for Toyota C-hr,

NZD 5900 for Renault Captur,

NZD 6001 for Cubic Metre Van,

NZD 6001 for Volkswagen Caddy Maxi,

NZD 5500 for Volkswagen Polo,

NZD 5500 for Bmw 3 Series,

NZD 0 for Toyota Camry,

NZD 6001 for Toyota Kluger Hybrid,

NZD 6001 for Volvo Xc60,

NZD 7200 for Description Not Available,

NZD 6001 for Citroen Spacetourer,

NZD 0 for Toyota Camry Hybrid,

NZD 0 for Mini Countryma,

NZD 5500 for Intermediate,

NZD 5500 for Nissan Qashqai,

NZD 5500 for Kia Sportage,

NZD 6001 for Toyota Prado,

NZD 6001 for Ford Ranger-4wd,

NZD 6001 for Mercedes Classe V,

NZD 6001 for Tesla Model Y,

NZD 0 for Hertz Mystery Vehicle,

NZD 5900 for ,

NZD 6900 for ,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

3.9 mi from Queenstown Airport

Hotels

0.1 mi from Scenic Suites Queenstown

0.4 mi from Copthorne Hotel & Apartments Queenstown Lakeview

0.4 mi from Hotel St Moritz, Queenstown - MGallery Collection

Other Landmarks

0.9 mi from Shotover River

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: -45.032812 168.662624

Guest Reviews

Total points： 8.7 / 10 Very good

Vehicle condition: 0.0
Vehicle cleanliness: 0.0
Spaciousness: 0.0
Counter staff: 0.0
Pick-up location: 0.0
Drop-off location: 0.0
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

Les Strong
Queenstown
8 /10 Very good
Reviewed: Thursday, August 7, 2025
Very satisfied
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Quincy Lena
Queenstown
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
The service was quite good.
Read More >
Laurel Ellis
Queenstown
8 /10 Very good
Reviewed: Thursday, August 7, 2025
Big company, good car condition. However, they didn't explain where the snow chains are located.
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Diana Bert
Queenstown
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
I responsibly say that if you can rent a car directly through the car rental company, do not use third-party agents because it's a hassle. I used a car in Queenstown, New Zealand for 13 days. Initially, I wanted to rent directly, but Hertz told me on the phone that there were no cars available (I needed the car quite urgently). Later, I found that QEEQ could rent Hertz cars, so I placed an order through QEEQ and paid in full. I chose Hertz because of its high reliability, although the insurance is expensive, the cars are new, and there are few disputes. I ended up paying more through QEEQ, and while I did get a car, the process was very unpleasant. Here's the details: I bought Hertz’s full insurance with zero deductible through QEEQ. Having used Hertz in the US, I was quite sensitive about the insurance and called QEEQ to confirm if the full insurance was a Hertz package before paying, and was assured it was. But on the day I picked up the car in New Zealand, the Hertz staff told me the insurance I purchased only covered the car itself and third-party liability. I contacted QEEQ customer service on the spot, but couldn't get the issue resolved. The customer service told me to buy the insurance myself and solve the issue after I return the car. Since there were many people waiting to pick up cars, I had no choice but to buy the insurance. After returning to my country, I contacted after-sales to solve the issue, but was told that I misunderstood the insurance content and that the customer service gave me an accurate explanation without misleading me. So, in the end, I could only laugh bitterly. The basic logic is simple: once you spend the money, you're at a disadvantage. So, I seriously advise everyone not to rent cars through third parties. Book directly through the rental company’s website, it’s cheaper, the fees are clear, and any disputes can be resolved directly. I will never use QEEQ again. Very poor rating, especially for after-sales! They confuse the content to sell their insurance, it's impossible to give a good rating.
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Claire Eugen
Queenstown
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Excellent service
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Milo Ruth
Queenstown
8 /10 Very good
Reviewed: Thursday, August 7, 2025
Good
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Arlen Tracy
Queenstown
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Satisfied
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Hilary Addison
Queenstown
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Hertz’s service was excellent.
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Burton Dewar
Queenstown
2 /10 Poor
Reviewed: Thursday, August 7, 2025
I booked a 2023 model, but received an old one. They said there's only one car, take it or leave it.
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Upton Newton
Queenstown
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Very convenient.
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Penelope Charley
Queenstown
8 /10 Very good
Reviewed: Thursday, August 7, 2025
Overall, I give four stars. The reason I deducted one star is because they told me at the pickup store that the car of the same class was unavailable. Although they offered a free ride to the airport to get it, I declined due to time constraints and chose a lower class car. We negotiated a 50NZD discount on the one-way rental fee. Fortunately, the car had less than 20,000 kilometers and was very new.
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Cherry Zephaniah
Queenstown
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
Excellent, everything was very straightforward.
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Payne Camilla
Queenstown
10 /10 Excellent
Reviewed: Thursday, August 7, 2025
The service was excellent, and they even upgraded my car! Amazing!
Read More >