Hertz, Queenstown Car Rental

Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Queenstown Information, Car Rental Instructions & Policies

Address

1-7 EARS ST,ST PETERS CLOSE

Telephone

+6434424106

Pick-up Instructions

Located at Earl St, opposite to hotel Novotel Queenstown Lakeside.

Drop-off Instructions

Please park your rental car in any of the appropriate bays inside the precinct and hand your keys to a member of staff. When returning your rental vehicle please ensure it is refuelled unless you have se1ected a pre purchase fuel option. If you do not refuel before return and have not pre purchased fuel, refuelling will be charged at the price stated on your rental agreement.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	09:00 -17:00	09:00 -17:00	09:00 -17:00	09:00 -17:00	09:00 -17:00	09:00 -17:00	09:00 -17:00

Security Deposit

The deposit amount depends on the car category and can be paid by credit cards and debit cards

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	100% of the rental car rate plus NZD 200	30-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: UnionPay, Visa, Master, AMEX

DinersClub is not accepted.

Debit card accepted: Visa, Master

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

18 - 99 years old

Young Driver Fee applies at 18 - 20 years old with charge of NZD 20 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Conditional:

Towards any New Zealand islands, taking rental cars crossing islands is allowed with certain conditions.

Multi-island travel is still possible by making two separate bookings for the whole journey, one for each island. Single bookings that include rentals on both islands is no longer possible. STARTING ON ONE ISLAND, ENDING ON THE OTHER： Make your booking from where you plan to begin and end your journey. Please provide the details of when you plan to cross between the islands in the comments section of your booking including ferry date and time, without this information we are unable to guarantee a vehicle will be available for you. Book your ferry crossing early and check your rental agreement, if your cross-over date has changed call rental company 5 days before your ferry. If we are not advised of changes, we cannot guarantee a vehicle will be available. Vehicles must be returned to the original rental Island and we will charge a relocation fee of up to $1000 NZD + GST if this does not occur. The rental process remains the same if your rental involves travelling on both islands but starting and ending on the same. Please note you will be liable for the ferry cross over costs.

Ferry Transportation: Allowed

Hertz allows you to bring the rental vehicle on the ferry. However ferry companies may charge you to bring a vehicle across Cook Strait.

Excess

Collision Damage Waiver Excess differs by car model:

NZD 4500-7200 for other car models.

NZD 5500 for Hyundai Ioniq,

NZD 5500 for Jeep Avenger,

NZD 5500 for Toyota Cross Hybrid,

NZD 5900 for Volkswagen Taos,

NZD 6001 for Dodge Promaster City Or Similar,

NZD 6001 for Renault Trafic,

NZD 5500 for Nissan March,

NZD 5500 for Toyota Camry Hybrid,

NZD 0 for Ford Taurus,

NZD 6001 for Sante Fe Hybrid,

NZD 6001 for Volvo Xc60,

NZD 7200 for Ford Mustang Gt,

NZD 6001 for Peugeot Traveller 9 Seats,

NZD 0 for Toyota Camry Hybrid,

NZD 0 for Chery Tiggo 8 Pro Or Similar,

NZD 5500 for Renault Arkana 5 Doors Hybrid,

NZD 5500 for Nissan Rogue,

NZD 5500 for Kia Sportage,

NZD 6001 for Cubic Metre Van,

NZD 6001 for Ford Expedition Max Or Similar-4wd,

NZD 6001 for Ford Ranger-4wd,

NZD 6001 for Hiace 12 Seats,

NZD 6001 for Polestar 2,

NZD 0 for Nissan Versa Aut G,

NZD 5900 for ,

NZD 6900 for ,

Theft Insurance Excess differs by car model:

NZD 6900 for other car models.

NZD 0 for Hyundai Ioniq,

NZD 0 for Jeep Avenger,

NZD 0 for Toyota Cross Hybrid,

NZD 0 for Volkswagen Taos,

NZD 0 for Dodge Promaster City Or Similar,

NZD 0 for Renault Trafic,

NZD 0 for Nissan March,

NZD 0 for Toyota Camry Hybrid,

NZD 0 for Ford Taurus,

NZD 0 for Sante Fe Hybrid,

NZD 0 for Volvo Xc60,

NZD 0 for Ford Mustang Gt,

NZD 0 for Peugeot Traveller 9 Seats,

NZD 0 for Chery Tiggo 8 Pro Or Similar,

NZD 0 for Renault Arkana 5 Doors Hybrid,

NZD 0 for Nissan Rogue,

NZD 0 for Kia Sportage,

NZD 0 for Cubic Metre Van,

NZD 0 for Ford Expedition Max Or Similar-4wd,

NZD 0 for Ford Ranger-4wd,

NZD 0 for Hiace 12 Seats,

NZD 0 for Polestar 2,

NZD 0 for Nissan Versa Aut G,

NZD 5900 for ,

NZD 6900 for ,

Third Party Liability Insurance Excess differs by car model:

NZD 6900 for other car models.

NZD 5500 for Hyundai Ioniq,

NZD 5500 for Jeep Avenger,

NZD 5500 for Toyota Cross Hybrid,

NZD 5900 for Volkswagen Taos,

NZD 6001 for Dodge Promaster City Or Similar,

NZD 6001 for Renault Trafic,

NZD 5500 for Nissan March,

NZD 5500 for Toyota Camry Hybrid,

NZD 0 for Ford Taurus,

NZD 6001 for Sante Fe Hybrid,

NZD 6001 for Volvo Xc60,

NZD 7200 for Ford Mustang Gt,

NZD 6001 for Peugeot Traveller 9 Seats,

NZD 0 for Toyota Camry Hybrid,

NZD 0 for Chery Tiggo 8 Pro Or Similar,

NZD 5500 for Renault Arkana 5 Doors Hybrid,

NZD 5500 for Nissan Rogue,

NZD 5500 for Kia Sportage,

NZD 6001 for Cubic Metre Van,

NZD 6001 for Ford Expedition Max Or Similar-4wd,

NZD 6001 for Ford Ranger-4wd,

NZD 6001 for Hiace 12 Seats,

NZD 6001 for Polestar 2,

NZD 0 for Nissan Versa Aut G,

NZD 5900 for ,

NZD 6900 for ,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

3.9 mi from Queenstown Airport

Hotels

0.1 mi from Scenic Suites Queenstown

0.4 mi from Copthorne Hotel & Apartments Queenstown Lakeview

0.4 mi from Hotel St Moritz, Queenstown - MGallery Collection

Other Landmarks

0.9 mi from Shotover River

CHECK RATES

Map view of Hertz Store Location

coordinates: -45.032812 168.662624

Guest Reviews

Total points： 8.7 / 10 Very good

Vehicle condition: 0.0
Vehicle cleanliness: 0.0
Spaciousness: 0.0
Counter staff: 0.0
Pick-up location: 0.0
Drop-off location: 0.0
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

Payne Camilla
Queenstown
10 /10 Excellent
Reviewed: Tuesday, February 11, 2025
The service was excellent, and they even upgraded my car! Amazing!
Read More >
Cherry Zephaniah
Queenstown
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent, everything was very straightforward.
Read More >
Burton Dewar
Queenstown
2 /10 Poor
Reviewed: Monday, May 20, 2024
Read More >
Upton Newton
Queenstown
10 /10 Excellent
Reviewed: Sunday, April 7, 2024
Very convenient.
Read More >
Penelope Charley
Queenstown
8 /10 Very good
Reviewed: Wednesday, April 3, 2024
Overall, I give four stars. The reason I deducted one star is because they told me at the pickup store that the car of the same class was unavailable. Although they offered a free ride to the airport to get it, I declined due to time constraints and chose a lower class car. We negotiated a 50NZD discount on the one-way rental fee. Fortunately, the car had less than 20,000 kilometers and was very new.
Read More >
Arlen Tracy
Queenstown
10 /10 Excellent
Reviewed: Tuesday, March 5, 2024
Satisfied
Read More >
Hilary Addison
Queenstown
10 /10 Excellent
Reviewed: Tuesday, January 16, 2024
Hertz’s service was excellent.
Read More >
Milo Ruth
Queenstown
8 /10 Very good
Reviewed: Friday, November 1, 2019
Good
Read More >
Claire Eugen
Queenstown
10 /10 Excellent
Reviewed: Tuesday, February 12, 2019
Excellent service
Read More >
Quincy Lena
Queenstown
10 /10 Excellent
Reviewed: Tuesday, February 23, 2016
The service was quite good.
Read More >
Les Strong
Queenstown
8 /10 Very good
Reviewed: Monday, February 15, 2016
Very satisfied
Read More >
Diana Bert
Queenstown
10 /10 Excellent
Reviewed: Monday, December 7, 2015
I responsibly say that if you can rent a car directly through the car rental company, do not use third-party agents because it's a hassle. I used a car in Queenstown, New Zealand for 13 days. Initially, I wanted to rent directly, but Hertz told me on the phone that there were no cars available (I needed the car quite urgently). Later, I found that QEEQ could rent Hertz cars, so I placed an order through QEEQ and paid in full. I chose Hertz because of its high reliability, although the insurance is expensive, the cars are new, and there are few disputes. I ended up paying more through QEEQ, and while I did get a car, the process was very unpleasant. Here's the details: I bought Hertz’s full insurance with zero deductible through QEEQ. Having used Hertz in the US, I was quite sensitive about the insurance and called QEEQ to confirm if the full insurance was a Hertz package before paying, and was assured it was. But on the day I picked up the car in New Zealand, the Hertz staff told me the insurance I purchased only covered the car itself and third-party liability. I contacted QEEQ customer service on the spot, but couldn't get the issue resolved. The customer service told me to buy the insurance myself and solve the issue after I return the car. Since there were many people waiting to pick up cars, I had no choice but to buy the insurance. After returning to my country, I contacted after-sales to solve the issue, but was told that I misunderstood the insurance content and that the customer service gave me an accurate explanation without misleading me. So, in the end, I could only laugh bitterly. The basic logic is simple: once you spend the money, you're at a disadvantage. So, I seriously advise everyone not to rent cars through third parties. Book directly through the rental company’s website, it’s cheaper, the fees are clear, and any disputes can be resolved directly. I will never use QEEQ again. Very poor rating, especially for after-sales! They confuse the content to sell their insurance, it's impossible to give a good rating.
Read More >
Laurel Ellis
Queenstown
8 /10 Very good
Reviewed: Friday, August 22, 2014
Big company, good car condition. However, they didn't explain where the snow chains are located.
Read More >

More Hertz Car Rental Locations in Queenstown

Queenstown Apt

Subscribe for Exclusive Offers and Deals

Read our privacy policy - you can easily unsubscribe at any time.

Hertz, Queenstown Car Rental

Hertz - Queenstown Information, Car Rental Instructions & Policies

Address

Telephone

Pick-up Instructions

Drop-off Instructions

Opening Hours

Security Deposit

Accepted Cards

E-voucher

Age requirements

Driver's License Requirements

Additional Extras

Cross Border

Cross Islands

Conditional:

Excess

Fuel Policy (what does it mean)

Distances to Airports | Railway Stations | Hotels | Other Landmarks

More Hertz Car Rental Locations in Queenstown

What's the address of the rental location?

What is the Telephone Number?

How to Return The Rental Car, Car Park or Key Box & After Hours Return Instructions?

What are the Accepted Cards as Payment Methods for this Car Rental Location?

Can I Pick up Rental Cars with a E-voucher?

What are the Driver's Age Requirements for this Car Rental Company?

What are the Driving Licence Requirements to Rent a Car from this Car Rental Location?

For foreign renters, you need to bring:

For local renters, you need to bring:

Additional Extras

What are the Distances to Airports | Railway Stations | Hotels | Other Landmarks from this Store?

Airports

Hotels

Other Landmarks

Hertz, Queenstown Car Rental

Hertz - Queenstown Information, Car Rental Instructions & Policies

Address

Telephone

Pick-up Instructions

Drop-off Instructions

Opening Hours

Security Deposit

Accepted Cards

E-voucher

Age requirements

Driver's License Requirements

Additional Extras

Cross Border

Cross Islands

Conditional:

Excess

Fuel Policy (what does it mean)

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Pay for Car Rentals with Crypto

More Hertz Car Rental Locations in Queenstown

What's the address of the rental location?

What is the Telephone Number?

How to Return The Rental Car, Car Park or Key Box & After Hours Return Instructions?

What are the Accepted Cards as Payment Methods for this Car Rental Location?

Can I Pick up Rental Cars with a E-voucher?

What are the Driver's Age Requirements for this Car Rental Company?

What are the Driving Licence Requirements to Rent a Car from this Car Rental Location?

For foreign renters, you need to bring:

For local renters, you need to bring:

Additional Extras

What are the Distances to Airports | Railway Stations | Hotels | Other Landmarks from this Store?

Airports

Hotels

Other Landmarks