Hertz, Queenstown Airport Car Rental

Hertz - Queenstown Airport Information, Car Rental Instructions & Policies

Address

AIRPORT AVE, FRANKTON,QUEENSTOWN,9371,NZ

Telephone

+6434424106

Pick-up Instructions

The Hertz - Queenstown Airport car rental location is in terminal

You can walk to the counter of Hertz - Queenstown Airport car rental.

The store is on the left side of the airport arrival hall.

Drop-off Instructions

Please return to Rental Car Park at the airport, you will see "Rental Car Return" sign at the entrance. Google map link: https://maps.app.goo.gl/M54PnTBCv2E2ZqdP6

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:30 -21:30	07:30 -21:30	07:30 -21:30	07:30 -21:30	07:30 -21:30	07:30 -21:30	07:30 -21:30

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 99 years old

Young Driver Fee applies at 18 - 20 years old with charge of NZD 20 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

NZD 12.59/day

Winter tires rental

Operated safely on surfaces including pavement (wet or dry), mud, ice, or snow.

NZD 15/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months).

NZD 13/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

NZD 14.95/day

capped at NZD 59.8

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

NZD 13/day

capped at NZD 59.8

Tire chains rental

Prices and inventory depend on local stores.

NZD 17.25/day

capped at NZD 86.25

Cross Border

To be updated

Cross Islands

Conditional:

Towards any New Zealand islands, taking rental cars crossing islands is allowed with certain conditions.

Multi-island travel is still possible by making two separate bookings for the whole journey, one for each island. Single bookings that include rentals on both islands is no longer possible. STARTING ON ONE ISLAND, ENDING ON THE OTHER： Make your booking from where you plan to begin and end your journey. Please provide the details of when you plan to cross between the islands in the comments section of your booking including ferry date and time, without this information we are unable to guarantee a vehicle will be available for you. Book your ferry crossing early and check your rental agreement, if your cross-over date has changed call rental company 5 days before your ferry. If we are not advised of changes, we cannot guarantee a vehicle will be available. Vehicles must be returned to the original rental Island and we will charge a relocation fee of up to $1000 NZD + GST if this does not occur. The rental process remains the same if your rental involves travelling on both islands but starting and ending on the same. Please note you will be liable for the ferry cross over costs.

Ferry Transportation: Allowed

Hertz allows you to bring the rental vehicle on the ferry. However ferry companies may charge you to bring a vehicle across Cook Strait.

Excess

Collision Damage Waiver Excess differs by car model:

NZD 4500-7200 for other car models.

NZD 5500 for Hyundai Ioniq,

NZD 5500 for Volkswagen Golf,

NZD 5500 for Toyota Cross Hybrid,

NZD 5900 for Suzuki Vitara,

NZD 6001 for Cubic Metre Van,

NZD 6001 for Renault Trafic,

NZD 5500 for Toyota Yaris,

NZD 5500 for Toyota Camry Hybrid,

NZD 0 for Skoda Octavia,

NZD 6001 for Toyota Kluger Hybrid,

NZD 6001 for V6 Volvo Xc60 4x4 Aut.-4wd,

NZD 7200 for Ford Mustang Gt,

NZD 6001 for Vw Caravelle,

NZD 0 for Toyota Camry Hybrid,

NZD 0 for Opel Mokka X Aut. Or Similar,

NZD 5500 for Toyota C-hr,

NZD 5500 for Mg Hs,

NZD 5500 for Nissan Rogue-4wd,

NZD 6001 for Iveco Daily,

NZD 6001 for Bmw X3 4x4--4wd,

NZD 6001 for Ford Ranger-4wd,

NZD 6001 for Mercedes Vito,

NZD 6001 for Polestar 2,

NZD 0 for Hertz Mystery Vehicle,

NZD 5900 for ,

NZD 6900 for ,

Theft Insurance Excess differs by car model:

NZD 6900 for other car models.

NZD 0 for Hyundai Ioniq,

NZD 0 for Volkswagen Golf,

NZD 0 for Toyota Cross Hybrid,

NZD 0 for Suzuki Vitara,

NZD 0 for Cubic Metre Van,

NZD 0 for Renault Trafic,

NZD 0 for Toyota Yaris,

NZD 0 for Toyota Camry Hybrid,

NZD 0 for Skoda Octavia,

NZD 0 for Toyota Kluger Hybrid,

NZD 0 for V6 Volvo Xc60 4x4 Aut.-4wd,

NZD 0 for Ford Mustang Gt,

NZD 0 for Vw Caravelle,

NZD 0 for Opel Mokka X Aut. Or Similar,

NZD 0 for Toyota C-hr,

NZD 0 for Mg Hs,

NZD 0 for Nissan Rogue-4wd,

NZD 0 for Iveco Daily,

NZD 0 for Bmw X3 4x4--4wd,

NZD 0 for Ford Ranger-4wd,

NZD 0 for Mercedes Vito,

NZD 0 for Polestar 2,

NZD 0 for Hertz Mystery Vehicle,

NZD 5900 for ,

NZD 6900 for ,

Third Party Liability Insurance Excess differs by car model:

NZD 6900 for other car models.

NZD 5500 for Hyundai Ioniq,

NZD 5500 for Volkswagen Golf,

NZD 5500 for Toyota Cross Hybrid,

NZD 5900 for Suzuki Vitara,

NZD 6001 for Cubic Metre Van,

NZD 6001 for Renault Trafic,

NZD 5500 for Toyota Yaris,

NZD 5500 for Toyota Camry Hybrid,

NZD 0 for Skoda Octavia,

NZD 6001 for Toyota Kluger Hybrid,

NZD 6001 for V6 Volvo Xc60 4x4 Aut.-4wd,

NZD 7200 for Ford Mustang Gt,

NZD 6001 for Vw Caravelle,

NZD 0 for Toyota Camry Hybrid,

NZD 0 for Opel Mokka X Aut. Or Similar,

NZD 5500 for Toyota C-hr,

NZD 5500 for Mg Hs,

NZD 5500 for Nissan Rogue-4wd,

NZD 6001 for Iveco Daily,

NZD 6001 for Bmw X3 4x4--4wd,

NZD 6001 for Ford Ranger-4wd,

NZD 6001 for Mercedes Vito,

NZD 6001 for Polestar 2,

NZD 0 for Hertz Mystery Vehicle,

NZD 5900 for ,

NZD 6900 for ,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.1 mi from Queenstown Airport

Hotels

0.7 mi from DoubleTree by Hilton Queenstown

2.6 mi from Oaks Shores

3.1 mi from Oaks Club Resort

Other Landmarks

3.7 mi from Shotover River

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: -45.022037 168.7391

Location Images

The Sign

Guest Reviews

Total points： 8.7 / 10 Very good

Vehicle condition: 1.0
Vehicle cleanliness: 1.1
Spaciousness: 1.1
Counter staff: 0.9
Pick-up location: 1.1
Drop-off location: 1.1
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

N.Chugh
Queenstown
4.7 /10 Average
Reviewed: Sunday, November 9, 2025
Unauthorized claims received from Hertz. Have already written to the easyrent cars and Hertz
Read More >
P.Attanayake Mudiyanselage
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Car was in good condition and ran excellently. Easy to pickup and drop off. Staff member was friedly. Gave correct instructions to return it after hours.
Read More >
K.Wakerley
Queenstown
6 /10 Average
Reviewed: Sunday, November 9, 2025
Although we had pre paid the collision damage waiver, Hertz advised this was not the case and charged for this again. They also denied that we had paid a deposit despite showing them the Qeeq receipt. When asked to see his screen I pointed out his own system showed a $200 deposit. The Hertz rep advised the Qeeq agreement was noting to do with them. Total agreed to paid via Qeeq $1,034.19 total charged by Hertz $1,219.94 on top of the $244.13 deposit paid. Accordingly total charged $1,464.07 against the agreed $1,034.19 an extra cost of $429.88!
Read More >
K.Sivasubramanian
Queenstown
9.7 /10 Excellent
Reviewed: Sunday, November 9, 2025
Car was neat and clean. It did meet the expecations.
Read More >
Trista Cromwell
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Overall pretty good, quite user-friendly, but they don't recognize QEEQ.
Read More >
Darnell Nixon
Queenstown
8 /10 Very good
Reviewed: Sunday, November 9, 2025
We had reserved a Prado, but were given a Highlander instead. The downgrade in model was very disappointing.
Read More >
Horace Kennedy
Queenstown
8 /10 Very good
Reviewed: Sunday, November 9, 2025
No need to queue, very good.
Read More >
Gemma Shaw
Queenstown
8 /10 Very good
Reviewed: Sunday, November 9, 2025
No need to queue, plenty of cars, and you can pick up the car even before the scheduled time.
Read More >
Burgess Bowen
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Picking up the car was convenient. The staff asked if we wanted to buy a tank of fuel at a price lower than the market rate and return the car empty, which was a good deal. They also reminded us to use the fuel until it was very empty. Additionally, they provided us with maps.
Read More >
Ellis Abbot(t)
Queenstown
8 /10 Very good
Reviewed: Sunday, November 9, 2025
Dealing with Hertz was very easy; just filled out a few forms and got the keys to pick up the car myself. There was no inspection. However, the car given to me wasn't great, it had over 50,000 kilometers on it, which is quite old for a rental car. The engine wasn't very powerful, and the air conditioning barely worked. I rented it for 16 days, mostly driving on mountain roads, and was constantly worried if it would hold up. Thankfully, there were no major problems. I rented cars three times in Australia and New Zealand, and this was the longest rental period, but the car was the oldest. The other two cars had only done a little over 1,000 kilometers and were in much better condition. Hertz is a big company; their cars should be better maintained. Returning the car was even easier; I just found the office, handed over the keys, and that was it. No inspection needed, probably because I had full insurance.
Read More >
Abraham Bronte
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The management is considerate and fully trustworthy. The car was clean and tidy when picked up. Returning the car was at 5 AM; we just parked at Christchurch Airport (Hertz parking area) and left the keys at the unattended Hertz counter. It felt great to be trusted.
Read More >
Marjorie Nelly
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Friendly service with detailed explanation of traffic rules.
Read More >
Ellis Abbot(t)
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Pretty convenient
Read More >
Lester Horatio
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Professional and Clean
Read More >
Benedict Buck
Queenstown
2 /10 Poor
Reviewed: Sunday, November 9, 2025
Read More >
Broderick Lambert
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very good.
Read More >
Evelyn Gallacher
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The Queenstown airport location is easy to find, no queues, very lucky.
Read More >
David Noah
Queenstown
4 /10 Average
Reviewed: Sunday, November 9, 2025
Read More >
Edward Francis
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Convenient, quick, courteous. The staff specifically reminded us about driving tips.
Read More >
Guy Haywood
Queenstown
8 /10 Very good
Reviewed: Sunday, November 9, 2025
When we returned the car, there happened to be a staff member patrolling the parking lot. They took the keys and said everything was okay, so we left. Important note: there was no joint inspection of the car! Two days later, we received an email notification of car damage and a hefty bill!
Read More >
Eileen Doherty
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very good
Read More >
Marguerite Robin
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very satisfied.
Read More >
Stanley Dillon
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
High quality service.
Read More >
Don Emmie
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
The process was smooth and quick.
Read More >
Jonas Wilson
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very satisfied
Read More >
Quentin Beerbohm
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Very satisfied!
Read More >
Jacqueline Huggins
Queenstown
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Patient communication and clear instructions for pickup, usage, and return.
Read More >