ADDCAR-RENTAL Car Rental

Isn't this similar to a scam? Moroccan customs are very slow, and since I was 2 hours late picking up the car, the rental company automatically canceled my reservation. Not a single penny was refunded, so I ended up paying for a car I never even used. Consider it charity.

Pros: The service for this booking was quite good. The young lady was very helpful and assisted with the car pickup after completing the paperwork. Cons: The store lacks clear signage, and the pickup instructions were too vague. The store is on the second floor of the airport without any AddCar logo, only Autounion. It's not easy to identify. For this booking, I was able to rent a car on the 15th using a translated license from QEEQ, but on the 21st, I was denied and told I needed an international driving permit. After the staff consulted the boss, the boss admitted they had made a mistake!!! Even if they made a mistake, why could I still use the same license to book a car through the platform, and why did the rental company confirm it? This is an issue with communication between the platform and the car rental company.

The car pickup was in Tallinn city center. Mr. Ivan, the representative, was extremely friendly and professional. The pickup process was very efficient with no delays or extra charges, which made the experience very reassuring.

Very satisfied.

I had a voucher that clearly stated: an automatic, compact car, like a Ford Focus, hybrid, and included SUPER CDW insurance. The staff insisted they didn’t have a hybrid car, and in addition, they gave me a smaller car. Later on, I discovered I had been given a car from the economy group. They also claimed I didn’t have SUPER CDW insurance, which I specifically booked in order to cancel the excess completely. The representative called the manager, who also insisted that this was what appeared in their system. He, too, insisted that they had no hybrid vehicles, and he also failed to inform me that I was being downgraded to a smaller car. Terrible service from an untrustworthy team.

Very easy to find and convenient.

Satisfied.

L'accueil de addcar n'etait pas facile a trouver, il etait a la sortie de l'aeroport et n'etait pas indiqué par des panneaux ou des logos, il fallait demander a des personnes PROBLEME NOUS AVONS DU RAJOUTER UN SURPLUS DE 130€ pour avoir la voiture car il n'est pas spécifié d'une manière claire qu'il faut une carte de crédit (et non de débit comme la mienne), car dans l'usage courant pour signifier une carte bancaire on dit une carte de crédit. CECI NOUS A CAUSE DE GROS PROBLEMES, DE L'ARGENT ET UN TEMPS D'ATTENTE SUPPLEMENTAIRE

Super satisfait de l'équipe AddCar agadir

Quick pickup process with no upselling.

Satisfied!

Very satisfied! The car quality exceeded expectations, and the pickup and drop-off process was convenient and efficient. No hidden charges or upselling. We added full insurance on site, and the staff was very cheerful. Any other small requests were no problem at all. Highly recommended!

Overall, average experience. I booked a Volkswagen Golf but ended up with a Dacia Logan. The trunk space of the Dacia Logan is large; it can fit three 20-inch suitcases and one 24-inch suitcase. There is no physical offline location or staff to greet you at the airport. I had to ask airport police and roadside service personnel, and use a local phone multiple times to find the pickup point. It’s located outdoors on the opposite side of Terminal 2, in the middle of a parking lot, under a large lighting pole with a display screen. There’s no counter, and the procedures are handled in front of the car. If you don’t speak English, proceed with caution as it’s very hard to locate. Once I completed the paperwork and got the car, the staff left immediately. I couldn’t understand the settings in the car and tried to ask the staff for help, but none of my five or six phone calls were answered. The service quality was very poor. There are two deposit options for the rental—a direct deposit of 1000 euros or a deposit of 400 euros plus a 50-euro insurance fee (this 50 euros is non-refundable). It’s somewhat like a risk agreement where if the car is damaged or fines are incurred, the entire deposit is forfeited. To minimize risk, and given that canceling the booking and switching providers was not an option at that time, I chose the second option as a way to spend less for peace of mind. During the trip, I was very cautious and avoided accidents and fines. When returning the car, the staff said the car was dirty. We mentioned that we overfilled with 270 dirhams’ worth of fuel (this extra fuel was due to miscommunication with the gas station staff who misunderstood our request, which negatively impacted our impression of Morocco). They let the issue go after that.

The car is very new, with only 1800km on it. Excellent.

Satisfied

Very convenient. No hassle. Did not push us ti buy any additional insurance. They actually refined me 40 MAD as I did pay for the car parking when I took the car off them. So everything went really fine.

Well, our trip to Europe ended more than seven months ago, and now we've received a traffic violation fine stating that we hadn't paid the Hungarian highway fees and were caught twice, resulting in a penalty of 185 euros. However, when we picked up the car, we were informed that it was already included, so everyone should pay extra attention to this! Just to clarify, we purchased highway passes in more than ten countries, so why wouldn't we buy one for Hungary? Returning the car was not easy—the parking lot charged fees, and it was inconvenient with the store being far from the airport.

The car rental company provided poor service, and the vehicle was in bad condition as well. The car broke down midway, and when I contacted the staff afterward, they directly blocked me.

Tha car was more than I expected to get. The process of renting is quite easy.

Horrible. It was agreed at QEEQ a deposit of 1017€ and they charged 1500€. More they even didn’t care about the info that I have sent regarding the info and threatened me that If I didn’t pay they will not handle the car keys. Then charged me 75€ of arriving late knowing that it was my plane delayed. The worst of all was that they said that they need to charge the delayed fee because the office was closed but when delivering the car , it was on opening hours and the office was also closed and none to take care of the returning of the deposit. They kidnapped the deposit amount for 5 working days because they said that they need to see if there is speeding tickets or whatever. Very poor service.