Avis Car Rental in London, ENG

After landing at the airport, I decided to upgrade my original booking to a Mercedes-Benz CLA. I paid an extra £40 plus 57p tax, and the nice thing about the upgrade was that I didn’t have to return the car with a full charge.

AVIS closes at 3 p.m. on Saturdays. That day I couldn’t find the key drop-off box, so I didn’t manage to return the keys before they closed. To avoid any misunderstanding, I emailed AVIS right away to explain that the car had already been returned, but since I couldn’t locate the drop box, I took the keys with me and would bring them back first thing the next morning.

Early the next day, I went back to the branch just to return the keys. Thankfully, there were no extra charges. The staff later told me the key drop-off box is mounted right up against the wall and is really discreet, so it’s easy to miss if you’re not looking carefully.

The AVIS staff member who helped me this time was very patient and had a great attitude. He even suggested that I could contact him directly next time I need to rent a car, which felt really thoughtful. But now my biggest concern is actually the insurance. When I booked through QEEQ before, I used the insurance provided by the Chinese platform, which I’m familiar with and find easier to buy, communicate about and claim on. If I rent directly in the UK in the future, I’m not sure how I should arrange the insurance, what level of coverage is really necessary, what protections I shouldn’t skip, and how straightforward the claims process would be if something happened. Those questions still make me a bit uneasy and confused.

Pick-up was really easy and stress-free.

Avis was super friendly and efficient—really great service!

Booked a Citroen C3 but got a Peugeot 208 instead. Since it’s the same category and the car was very new (registered in 2026), it drove really well and everything was great over the 4 days we used it. Pick-up at London City Airport was fast, but the rental staff didn’t come with me to inspect the car—they just handed me the keys and told me which bay it was in, so you really have to take your own photos and videos for your records. We returned the car at Manchester Airport, where a staff member checked the car with us on the spot and completed all the paperwork right away—very quick and efficient.

Really loved it

Excellent experience overall.

Professional and efficient—this is my second time renting with them.

Super satisfied with everything from this rental company.

Absolutely fantastic.

The process was simple and convenient.

The service attitude was excellent. Although I waited for over half an hour to pick up the car, they washed it beforehand. I originally booked a Peugeot 2008 but received a Peugeot 408. Returned the car at night during heavy rain, and the staff were very efficient and had a great attitude!

Got a small BMW of the same class, the car was relatively new. The rental company is located outside the congestion area.

I am quite familiar with the company, but today's car is really not great. The phone cannot cast to the screen, and the navigation system is not user-friendly. Additionally, the car is not comfortable to drive and feels a bit unstable.

I've rented from Avis multiple times, it's convenient and worry-free.

Very satisfied

Everything was great.

Excellent!

Very good, convenient and fast. Have rented multiple times.

No need to queue, simple procedures.

The rental company is great. The staff at the front desk are friendly, and there are plenty of vehicles available. The car I got was almost new with less than 10,000 miles on it, and it was well-maintained with no noticeable scratches. Overall, I am very satisfied.