Avis Car Rental

After landing at the airport, I decided to upgrade my original booking to a Mercedes-Benz CLA. I paid an extra £40 plus 57p tax, and the nice thing about the upgrade was that I didn’t have to return the car with a full charge.

AVIS closes at 3 p.m. on Saturdays. That day I couldn’t find the key drop-off box, so I didn’t manage to return the keys before they closed. To avoid any misunderstanding, I emailed AVIS right away to explain that the car had already been returned, but since I couldn’t locate the drop box, I took the keys with me and would bring them back first thing the next morning.

Early the next day, I went back to the branch just to return the keys. Thankfully, there were no extra charges. The staff later told me the key drop-off box is mounted right up against the wall and is really discreet, so it’s easy to miss if you’re not looking carefully.

The AVIS staff member who helped me this time was very patient and had a great attitude. He even suggested that I could contact him directly next time I need to rent a car, which felt really thoughtful. But now my biggest concern is actually the insurance. When I booked through QEEQ before, I used the insurance provided by the Chinese platform, which I’m familiar with and find easier to buy, communicate about and claim on. If I rent directly in the UK in the future, I’m not sure how I should arrange the insurance, what level of coverage is really necessary, what protections I shouldn’t skip, and how straightforward the claims process would be if something happened. Those questions still make me a bit uneasy and confused.

The staff at the store were really nice and patient. The only downside was that the car was pretty dirty when I picked it up. I had to spend a long time cleaning it myself, and then realized the guy was actually using a mop to clean the inside of the car.

Really happy with the whole experience.

Super convenient right at the airport.

Pickup was quick and hassle‑free, and the staff were really friendly.

Everything was excellent.

Super satisfied with the whole experience!

Super efficient, birthday discount was a nice surprise, and the car was in great condition.

I arrived around 9:30 p.m. and there were only two staffed counters open, so the process was pretty slow. By the time I actually got the car it was already past midnight.

Pretty good overall, just the line was a bit slow.

The guy at pickup said one thing, but the actual paperwork was different. Definitely double‑check everything before you sign and make sure what’s on the contract matches what they tell you in person.

Super satisfied with the whole experience.

Super satisfied with the whole experience.

Strongly do NOT recommend Alamo / Enterprise.

The service this time was honestly unbelievable in a bad way. When picking up the car, they kept making things difficult and at one point basically refused to let me take the car. At night when I came back to return it and couldn’t find the drop-off spot, the staff on-site not only refused to help, they immediately started snapping at me with a horrible attitude. There was zero sense of customer service throughout the whole process.

On the other hand, QEEQ’s customer support really deserves praise. As soon as there was an issue, they stayed proactive, helped coordinate everything, even offered to switch me to another rental company and cover the price difference from the higher rate. They were efficient, friendly, and genuinely focused on solving the problem for the customer.

Alamo and Enterprise are the same group, and this experience made me completely blacklist them. If you have a choice, I’d strongly suggest avoiding them. My experiences with Avis, Budget, and Europcar have been much better.

Very satisfied, the car was in great condition.

Had to wait in line for almost 40 minutes, which was pretty annoying. The car itself was in good shape, but the remote key was running low on battery, so I had to stand close and fiddle with the angle to get it to start.

Pretty convenient overall.

This was my first time renting a car abroad, and I was surprised by how easy it was in the US. Returning the car was super smooth too. The car itself was in great condition—basically brand new, only about 4,000 miles on it. Couldn’t be happier.

Service was great.

Very professional service.