KOOCAR Car RentalKOOCAR is a trusted name in the car rental industry, offering dependable vehicle hire solutions across Australia and New Zealand. With a growing network of locations, KOOCAR is committed to delivering a seamless experience for both local and international travelers. Known for its strong regional presence, KOOCAR combines local expertise with professional service standards, making it a go-to choice for customers seeking convenient and reliable transport options.
As a regional chain operating in Australia and New Zealand, KOOCAR emphasizes personalized service and flexibility. Its fleet of vehicles is well-maintained and suited for a variety of travel needs—from city commuting to long-distance journeys. The company prides itself on straightforward booking procedures and transparent pricing, ensuring a hassle-free car hire experience. While KOOCAR may have a more limited selection of branches compared to global brands, its focus on quality and regional understanding more than compensates, especially for those traveling within its core service areas.
Whether you're a business traveler or on holiday, KOOCAR offers a balanced mix of affordability, reliable service, and regional accessibility. With an expanding footprint and a commitment to customer satisfaction, KOOCAR continues to enhance its reputation as a dependable choice for vehicle hire in Australasia.
/10
Vehicle condition
3.0Vehicle cleanliness
2.8Spaciousness
3.3Counter staff
2.8Pick-up location
3.4Drop-off location
3.0Pick-up time
Drop-off time
6.3
Average
The car I picked up was not the same as the one I had booked. This was very disappointing. The person at the pick up location was not able to provide any information about this and the contact from Koocar was available only by phone and did not pick up when I called. they then responded by text and were quite rude. Koocar would also not allow me to take the car without signing onto additional insurance.
Christchurch
Reviewed: August 17, 2020
10
Recommended
They were great all round.
Queenstown
Reviewed: August 11, 2020
9.7
Short but sweet - would use again!
Very easy to use and friendly service. Always easy to contact if there was an issue. Great price too.
Queenstown
Reviewed: August 11, 2020
8.3
Good value for money and efficient staff.
Efficient car rental service.
Queenstown
Reviewed: July 29, 2020
9.3
Great
You can talk to the staff ,he always respond yours. Reasonable price and Reliable .
Christchurch
Reviewed: March 23, 2020
10
Excellent
Excellent service, they went out of their way to pick us up at a distance. When we got stranded due to flooding, they helped us check road conditions and extended the rental.
Christchurch
Reviewed: December 11, 2019
6
Average
Christchurch
Reviewed: November 29, 2019
2
Poor
Melbourne
Reviewed: August 21, 2019
9.3
Excellent
Staff was good...greeted n treated well but they showed up a bit late.
Christchurch
Reviewed: February 23, 2019
10
Excellent
The attitude was very good
Sydney
Reviewed: February 18, 2019
6
Average
Queenstown
Reviewed: February 14, 2019
6
Average
Melbourne
Reviewed: January 31, 2019
4
Average
Christchurch
Reviewed: January 21, 2019
8
Very good
The staff member at KOOCAR was very nice, but did not know the terms of the rental agreement e.g. insurance for extra drivers etc. This was unhelpful as we wanted to add extra drivers, but ended up not doing this as we couldn't get clarity from him on whether they would be covered by the insurance.
Queenstown
Reviewed: January 19, 2019
6
Average
Queenstown
Reviewed: December 24, 2018
10
Excellent
The service was excellent, very warm, patient, and thoughtful.
Melbourne
Reviewed: November 8, 2018
6
Average
Sydney
Reviewed: October 14, 2018
10
Excellent
Airport pick-up and drop-off, convenient and quick, not much paperwork, excellent company.
Queenstown
Reviewed: August 3, 2018
10
Excellent
Very satisfied. We called from the airport and they picked us up within minutes.
Christchurch
Reviewed: July 25, 2018
10
Excellent
Very satisfied, no queues, picked up at the airport, handled the paperwork, explained the contract, provided driving instructions, all very good.
Sydney
Reviewed: May 21, 2018
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