MEX Car Rental
MEX is a well-established car rental brand operating under the joint venture of MEX RENT A CAR and Fox Rent a Car, part of the Turismo Gargo S.A. de C.V group. As an international car rental provider, MEX has built a strong presence with multiple locations across Mexico, including major cities, airports, and popular tourist destinations. Known for its commitment to delivering a reliable service, MEX offers a wide selection of vehicles from globally recognized automotive brands, catering to both local customers and international travelers.
This international chain distinguishes itself through its competitive pricing and a broad range of vehicle categories—from economy and compact cars to SUVs and luxury models—designed to meet the diverse needs of different travelers. Whether you're looking to hire a car for a short city trip or a longer vacation, MEX ensures a smooth booking experience and dependable service. With a focus on customer satisfaction, MEX has earned a reputation for offering convenient and accessible rental options throughout the country. As a large-scale operator with extensive coverage, it provides the convenience and flexibility that global travelers expect from a top-tier rental provider.
/10
Vehicle condition
0.0Vehicle cleanliness
0.0Spaciousness
0.0Counter staff
0.0Pick-up location
0.0Drop-off location
0.0Pick-up time
Drop-off time
10
Excellent
Pleasant car rental experience.
Merida
Reviewed: October 3, 2025
10
Excellent
MEX used to have paper contracts, but now they have switched to an electronic system. After hiring a new team of employees, the service quality has improved noticeably—there’s less of the unresponsive attitude from before. Processes are now clearer, and communication is more systematic. That said, the training for new employees still needs to be improved. When selecting a vehicle, you need to be extra cautious to avoid being 'downgraded.' For instance, if you book a Kia Forte, make sure you get at least an Omoda O5, Jetta, or Nissan Sentra; otherwise, it’s considered a downgrade, so be vigilant! If you reserve an MG, it’s common to be given an MG5 or a KIA K3 instead. And if you get an Omoda, don’t get too excited—the car usually has over 20,000 kilometers on it and may have some minor issues like low tire pressure (you may need to inflate them at a gas station), damaged in-car equipment (CarPlay might not work, backup cameras could malfunction), and more. If you can deal with these minor issues, go ahead with the rental; otherwise, you’ll need to request a replacement vehicle. In conclusion, stay patient and enjoy driving in Mexico!
Monterrey
Reviewed: August 29, 2025
8
Very good
Pretty good
Guadalajara
Reviewed: August 12, 2025
8
Very good
It was easy to find the shuttle bus location after landing. The driver was enthusiastic and took us to the rental car hall. There you need to get a number from the machine first. The staff handling the paperwork were relatively slow, and we waited for at least half an hour. However, the car pickup process was very smooth, with no upselling, and we got the car quickly.
Cancun
Reviewed: August 1, 2025
6
Average
Cancun
Reviewed: June 5, 2025
6
Average
Monterrey
Reviewed: May 23, 2025
10
Excellent
Satisfied
Merida
Reviewed: May 11, 2025
10
Excellent
The service was good and English communication is available.
Guadalajara
Reviewed: May 11, 2025
2
Poor
Guadalajara
Reviewed: May 8, 2025
8
Very good
I barely had to wait when I arrived at the store, the staff were very friendly, and we could use a translation app to communicate when there was a language barrier.
Monterrey
Reviewed: May 1, 2025
10
Excellent
This is my second time renting from this company, and overall, it was great. The process from pickup to return was quick, and there were no hidden charges.
Queretaro
Reviewed: May 1, 2025
8
Very good
The overall service was excellent. I chose full insurance on the platform, so there was no need to purchase extra insurance in-store. However, it's a bit disappointing that it's rare to get the reserved car model.
Monterrey
Reviewed: April 21, 2025
6
Average
Queretaro
Reviewed: April 19, 2025
10
Excellent
Very satisfied.
Cancun
Reviewed: April 10, 2025
10
Excellent
The price is the cheapest.
Monterrey
Reviewed: April 4, 2025
10
Excellent
Great and convenient.
Monterrey
Reviewed: April 4, 2025
10
Excellent
No upselling, and the service was very efficient.
Cancun
Reviewed: February 17, 2025
8
Very good
Overall okay, but Mexico's road conditions are average. Highways have frequent and expensive tolls, so remember to avoid toll stations.
Cancun
Reviewed: February 13, 2025
6
Average
Cancun
Reviewed: February 6, 2025
10
Excellent
Smooth service
Cancun
Reviewed: February 5, 2025
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