CRETE CAR RENTAL REVIEWS

The car I rented at Heraklion Airport in Crete was the worst out of the four rentals I had on this trip. The car was small and old, almost like a semi-automatic with very basic features. It only had a radio and nothing else. It didn’t even have automatic headlights. I forgot to turn off the headlights once, and the next morning the battery was dead and the car couldn't start. Even a low-end car from 10 years ago would be better. The staff claimed it was a two-year-old car, but it had over 40,000 kilometers on the odometer, and the paint was cracking. On slopes, you have to press hard on the gas pedal, otherwise, the car would roll back.

Excellent

Repetiré con esta compañía

Generally okay but let down over the childs seat. Was offered two different types on collection but didn’t know which type to take as my daughter arrived late that night. Agent advised to take one type but he’d make sure that the other was available to change to that night if needed. On going to change it that night the agent at the desk had no knowledge of it and no alternative car seat. Being over an hour away from Heraklion it would have meant a return two hour trip to switch the next day. Very unimpressive.

Would use again. Simple and straightforward.

Very satisfied

The service attitude is acceptable.

Overall, I am very satisfied. The car was in good condition, the service was excellent, and they answered all my questions without trying to upsell anything.

The process for picking up and returning the car was smooth, and we received a free upgrade to a newer Nissan SUV, offering excellent value for money.

Contacting Acarent without a phone is hard.

Price drop was great and saved us money.

pickup at the airport (need to call!!), 2 min drive to the car rental lot. fast processing both at pick up and drop off.

Sehr freundliches Personal. Komplikationslose Rückgabe. Hatte früher schlimme Erfahrungen mit Mietautos in Kreta. Gerne wieder Budget in Heraklion!

Very good experience with Centauro. Guy at counter was very helpful.

Good booking site.

Acarent were little short of excellent. V good value, efficient and helpful. Only negative was that we were told they were in the terminal but in fact they had a courtesy bus to their depot. Luckily we found it as the airport has scores of car hire desks outside.

Excellent

Very satisfied

Very comfortable. When returning the car, just park it in the lot and hand the keys to the office staff. The deposit is reversed immediately.

Renting a car abroad was a great experience!

Everything is good, except the store is not located inside the airport. It's about less than 1km away, and there is a shuttle bus for transfers. However, with dozens of car rental companies at the airport, it's quite surprising that a big company like Europcar does not have an airport branch. That said, the environment of the store outside the airport is much better.

There are no direct-operated outlets on Crete Island, and this was not disclosed in advance when selecting cars during booking, which resulted in a significant waste of time during pickup.

The store has a lot of tricks, it feels a bit like a rip-off.

Excellent customer service, our second time renting from them in Chania. Will certainly use them again without hesitation.