The pickup spot is just outside the train station at Entrance 2, inside an Audi dealership, and there was barely any queue. The staff were incredibly friendly and helpful. I actually had a small accident with my booking: I messed up the dates and booked the car for October 5th, but I was supposed to pick it up on the afternoon of October 6th. I only realized on the 6th that I’d chosen the wrong date, so technically the booking was already marked as a no-show and the money shouldn’t have been refundable.
But I needed a car to drive up to the Arctic Circle, so I made a new reservation with Europcar starting October 8th for 5 days. When I went to pick up the car, I casually asked if there was any way to get a refund on the original unused booking. To my surprise, they said they could refund it back to my original payment method. I don’t know if it was because I placed a new booking with them or if that’s just their policy—but in the end they actually refunded the full amount for the booking I messed up. That was honestly amazing.
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View more >The pickup spot is just outside the train station at Entrance 2, inside an Audi dealership, and there was barely any queue. The staff were incredibly friendly and helpful. I actually had a small accident with my booking: I messed up the dates and booked the car for October 5th, but I was supposed to pick it up on the afternoon of October 6th. I only realized on the 6th that I’d chosen the wrong date, so technically the booking was already marked as a no-show and the money shouldn’t have been refundable.
But I needed a car to drive up to the Arctic Circle, so I made a new reservation with Europcar starting October 8th for 5 days. When I went to pick up the car, I casually asked if there was any way to get a refund on the original unused booking. To my surprise, they said they could refund it back to my original payment method. I don’t know if it was because I placed a new booking with them or if that’s just their policy—but in the end they actually refunded the full amount for the booking I messed up. That was honestly amazing.
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