SOFIA CAR RENTAL REVIEWS

Convenient service.

Extremely satisfied

Extremely satisfied.

Very satisfied, the car was also great.

Pretty good, the car was new with low mileage.

I used to go with major car rental companies, but this time I chose a less-known one. The vehicle was in excellent condition—a brand-new car with only 770 kilometers on it.

The car met my expectations, but finding the shuttle to the rental office was difficult with no signs for the Mex shuttle at the airport. It took over an hour at the office to get the car, and they insisted I pay extra for their insurance despite having AXA. They criticized AXA, saying claims would be delayed. They took many photos of the car and said I'd be liable for any damage. When returning the car, they seemed determined to find damage. They claimed a minor scratch on the right rear door, not in their original photos, but lighting and angles made it hard to verify. Their behavior left me very disappointed.

The staff for both pick-up and drop-off were nice, but returning the car was somewhat problematic as the parking lot lacked rental company signage. This caused us to circle around, exit the parking garage, and unnecessarily pay for parking.

The overall service was okay, but the reservation process was repeated several times.

The service was great, no extra fees, and the car was brand new.

The car was smaller than originally booked.

Convenient, fast, and efficient.

Great service, very good.

Satisfied, everything went smoothly.