PERU CAR RENTAL REVIEWS

Tuve un accidente con el coche use el seguro de la tarjeta, se demoraron demasiado para entregar la información del seguro ocasionándole gastos financieros estarás, asimismo el costo de lucro cesante me pareció excesivo por una reparación que no duraría solo unos cuantos días me cobraron el equivalente a tener alquilado el auto por más de dos meses. La verdad no quise reclamar pues salimos con bien en mi familia, pero se hubiese acercado un ejecutivo a explicarnos el porque del sobre precio.

The rudest people I've dealt with. A total rip off. They did not honored the full insurance coverage I paid for and charged me $300 on top of the original cost.

The staff delivered the car to the airport, picked us up, and took us to the car rental company in the old town to complete the paperwork. We rented a sedan but got a small SUV that had only driven 11,000 kilometers, basically a new car. We drove it for over 600 kilometers and added 155 soles worth of gasoline. The return process was simple, and the pre-authorization was canceled on the spot. Definitely worth a thumbs up.

El auto estaba operativo 100%, pero no estaba completamente limpio. Muy accesible el lugar de recojo y entrega.

Me parece muy mal que no incluyan tarifas escondidas como el seguro todo riesgo que al final incrementó la tarifa a más que la misma página de las mismas renting.

Thanks to ask about my comments, first even if I send all the info concerning my flight arrival, I stay at least 90 min waiting to pick-up from your people (and I pay for this service because it was not on your office hour) and the worst pat I was rented two vehicle to another rented company (because we are 8 persons) and the other company with the same information was pick-up my friends on time. During our trip after a 5 days we heard weir noise from the break system on one of our two SUV we rented, we advice your Lima office and they tell us to drive safely until we bring back the SUV, but we use drive the car through many road mountains in downhill all the passengers was afraid all the time that the break released. We fell our security was their priority and even if we advise them no one check our vehicle or either exchange our defective SUV on your other facilities (ex: Arequipa, Cuzco). When we are back to the airport to pick an another rented vehicle (Hyundai H1) they been aware that we are 8 persons with our luggage they come to pick-up with one vehicle …..they need to make two trip.

Like: The people Service
Dislike: time, I spend to much minutes waiting picking up a car

Overall satisfactory; the only clear thing was the store mentioned an additional local tax of about $35!

The service is quite good. The staff escorts you to the parking lot and speaks decent English.

Excellent servicie!!!!

It's very easy to use!!!

Excellent service

Any thing

Cusco is an excellent car rental company, highly recommended.

I chose this rental company without hesitation as it was the only one with a rental counter at Cusco airport, according to Google Maps. However, in reality, there is no rental company at the airport. Instead, the rental staff meets you at the airport on time and holds a sign for easier identification. So overall, renting the car was fairly smooth. The service was also excellent, providing guidance and helping with the luggage. The English hotline, however, was constantly unreachable. Our flight arrived early, and being unable to reach them was somewhat concerning. Returning the car was also at the airport, with the staff collecting it there. Our return time was 4 AM, so kudos to the staff for their effort. On-site, I learned that the SIXT rental company is right next to the airport with plenty of staff at the exit, making pick-up and drop-off more convenient. When contacting the rental company, the SIXT staff were very helpful and friendly, highly recommended!

Alamo has brilliant service. There was only one problem: Toyota Yaris we had rented had too low power engine for Peru where a lot of mountain roads. After couple of days we understood the clutch was close to be broaken. Alamo organized the car service for us and the clutch was changed. Also Alamo agreed do not take any fee for dropping the car to another location. Stuff was in contact with me permanently via Whatsapp.

Debería mejorar su servicio en caso de incidentes y no limitarse a pedir disculpas de parte del counter, sino escalarlo a una instancia mayor.