Excellent

Car was clean and performed well in the mountains even though it was not an SUV.

Like: Ease of dropoff
Dislike: the 1.5 hrs it took to stand in line to wait for service.

Like: I liked the friendliness and the service.
Dislike: The first car I was given had low tire pressure so I had to go back inside to get a different car. The second car I was given and left with still had some trash in it from the previous renter! Not a big deal, I just thought that the cars were supposed to be cleaned out between reservations.

Like: The value proposition, the extremely efficient yet engaging salesman, the friendly return agent.
Dislike: Branding/Naming convention inconsistencies across the website & airport signage

Like: The car was great
Dislike: It took over an hour of standing in line to pickup the car and I would have gone elsewhere if I had not already paid for it.