Just grab a taxi to the Seattle–Tacoma Airport rental car center—every company is in the same building so it’s super easy to find. The garage is organized by vehicle type, and you can pick any car from your category. Loved that setup!
Super happy overall: got a nearly new car with just 5000 km on it, plus the plate pass for tolls, which only charges you for actual crossings and no daily fee if you don’t use it. Really convenient and good value. Filled up the tank and returned the car in under a minute.
The original car we booked wasn’t available, so they upgraded us for free to an amazing car. It was in great condition, almost brand new, and super easy to drive. It performed perfectly the whole trip and really made our vacation so much better.
Service was good and the staff were quite polite, but the Chicago airport location was way too crowded. I waited over half an hour just to get to the counter.
The staff were really friendly and helpful, and the car was clean and in great condition. Lots of interior space, easily fits six people. The only downside is the trunk is a bit small. We had five people, and by folding down one of the rear seats we could fit four or five suitcases. The car has a higher chassis and handles rough roads well, so it’s great for driving around places like the Grand Canyon and Yellowstone.
We booked an 11:00 pickup and got to the rental place at 10:30, but they wouldn’t start the paperwork until exactly 11:00. Once they did, they were really strict with the checks – they even asked to see our entry stamp, but the US doesn’t stamp passports anymore, so they ended up checking our inbound flight ticket instead. The car they assigned us was the red one on the right, and during the inspection we noticed the rear right tire was damaged. We asked them to change the car, they checked with the manager and agreed, but after about 10 minutes they gave us the smaller car on the left, which was definitely not as spacious as the first one.
Overall the process was reasonably efficient, no upselling at any point, and the return was literally done in seconds.
Just one counter, so it depends how long the line is, but overall it’s never too crowded. Service is great, easy to find, cars are very new and in excellent condition.
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