Nice car and good price.

Long queue while pickup

Car had lots of scratches and damages and not so clean from inside.

Counter person said he would give us an upgrade for putting my wife's name on the paperwork to be able to drive the car. Not so, the upgrade cost me.

Waited 2 hour in a line of 5 people in front of us and more people behind us, for car pick up. This started at 8:30 at night. The agent tried convincing us that the reserved economy car would not serve us and that we should upgrade to an SUV. He even said we would be getting a Kia Rio. He walks out to pretend to see if the car is ready. He returns saying that only SUV's are available. We go out to the parking lot and there are only around 6 Toyota Sierras and Ford Yukons total automobiles. The 3 agents were all trying to up sell all the customers instead of just telling them upfront that all the other cars were sold out. The Sierra was not cleaned well, no windshield washer fluid, tire was leaking air, and the "needs maintenance" warning stayed on during the rental.

They didn't match the condition described in the voucher regarding the liability and made me pay 160USD to get what I booked