Got a upgraded car for same money

I was angry to be charged for a full tank of gas, only to find out that it was three quarters full when I turned it on, and within 10 miles it had dropped to a half a tank. If I had done that upon return, I would have been charged.

Waited 2 hour in a line of 5 people in front of us and more people behind us, for car pick up. This started at 8:30 at night. The agent tried convincing us that the reserved economy car would not serve us and that we should upgrade to an SUV. He even said we would be getting a Kia Rio. He walks out to pretend to see if the car is ready. He returns saying that only SUV's are available. We go out to the parking lot and there are only around 6 Toyota Sierras and Ford Yukons total automobiles. The 3 agents were all trying to up sell all the customers instead of just telling them upfront that all the other cars were sold out. The Sierra was not cleaned well, no windshield washer fluid, tire was leaking air, and the "needs maintenance" warning stayed on during the rental.

The GPS did not work properly and I had to buy data for my phone making really expensive. When I try to get a refund. the manager was not helpful at all and refuse to give me a refund. Very poor costumer service. Also I realized they charge more as they did not discount the money i already had pay when I booked the rental

Dislike: Cruise control did not work & steering was loose.

Like: everything
Dislike: the transmission was a little shot bur worked great in semi auto