excellent value, no problems at all

Drop off and shuttle to LAX was quick and efficient. Staff at Yosemite airport was wonderful albeit the rental system had a temporary shut down.

Cancellation process was easy. Rebooking was easy. Loved the flexibility that came with changing bookings without extra charges. Exactly what you want when booking on line.

The store isn't big, it's right next to Chinatown, very easy to find.

The car was great and so comfortable especially with all the traveling we did. Really glad we went with a bigger car.

Everything was as they said no additional payments. And was as easy as showing up and using your credit card as a deposit. And then we were all set for our adventure.

Like: Starting with the employee who handled the initial registration when collecting the vehicle (she was fantastic!), all the way through to the vehicle itself and finally the dropoff, I was extremely impressed and happy. Would rent from National every time.

Like: At first, my heart sank a bit when they said they didn't have the SUV size I had reserved. Was quite please when they told me they had upgraded me to the a Suburban with dark-tinted windows. Felt like I was driving around in a Presidential Security Detail.
Dislike: National personnel weren't where I expected to find them, but other rental agents pointed-out where I should go.