Rental car provider refuses to honor reservation with proper pre-paid insurance. Force customer to buy additional insurance or not rent at all. We were forced to walk.

The car was not very clean, there was some trash in side the car, spilled coffee on the back doors and the tire pressure light was on. We checked all the tires and they seemed fine.

We couldn't lock our doors because we didn't have a way to open it. The engine lights went on when we arrived at our location. The wear on one of the tires was uneven making the vehicle shake.

The hidden fees are not explained at booking. The man at the desk kept pointing to signs on the counter and wall instead of answering my questions.

There was no reason for Right Cars to charge any insurance in the amount of $149.7 (personal liability and supplemental liability) since State Farm assured us full coverage, when we called State Farm from Right Cars rental place in Miami. This is a rip-off. Please refund $149.7 for this unnecessary charge.