Quick online booking,zero communication between third party online and front desk staff

Jesse Gow

United States

Reviewed: Wed, Dec 26, 2018

About Advantage: 8.7 /10

Upon arrival i was very miss lead on the options i had previously purchased.at the time of of arrival i was told of no insurance,a small 3 cyl car and no discount for 1 day early return.i was charged a extra 300$ for insurance when clearly i had purchased it already online beforehand.myself being calm and asking what was the excuse for the extra charges,the front counter staff had zero explanation for extra charges and wasnt provided with honest straight answers on my paper work i had provided,they were just quick to get my credit card funds.being accomadating to my requests,they had “granted” me a complementary upgrade vehicle which was the exact one i had payed for online anyway. For the next 2 months i have once again booked my rental vehicle through you guys again hoping to see what future changes can be applied Jesse gow

Economy | Toyota Yaris 2 Doors or similar

14-day rental

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k.bird

United States

14-day rental

Full-Size | Toyota Camry or similar

Reviewed: Tue, Nov 19, 2019

“Very satisfied”

About Advantage: 9.7 /10

The car was a diesel that got very good gas mileage. The driver’s visor was broken when we picked up. Very satisfied with the service and car.

About QEEQ: 10.0 /10

Easyrentcars was good. We didn’t hear of any price drops.

f.ali

United States

5-day rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Thu, Mar 28, 2019

About Advantage: 7.7 /10

The car that was booked was not available. They wanted to up-sell us to a sporty model , which we dec lined. Were given a caravan for the same price as reserved. Not exactly what we wanted for two people but it served our purposes.

About QEEQ: 8.0 /10

United States

10-day rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Thu, Feb 14, 2019

“Biggest issue was finding the counter! Car was great!”

About Advantage: 7.0 /10

I got a great deal for a 10-day car rental! My little Mitsubishi Mirage was perfect for what I needed! Very economical! My biggest problem was actually finding the EZ/Advantage counter, but that might have something to do with where the shuttle dropped us off and the lack of proper signage.

About QEEQ: 10.0 /10

United States

9-day rental

Intermediate SUV | Hyundai Santa Fe or similar

Reviewed: Sat, Jan 26, 2019

“Arizona desert dash”

About Advantage: 7.3 /10

The billing that we got was very confusing. On our bill we were charged $421 for a refuelling fee at $8.99/gal. We returned the vehicle full of fuel as the bill states,so what is this refuelling fee? If the $421 is for something else then call it what it is, I even asked what it was but wasn' t given an explanation

B.Hosking

United States

10-day rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Mon, Sep 24, 2018

“Great value for a car rental see advantage”

About Advantage: 10.0 /10

Like: The price, the location, the serbice.
Dislike: Not too peppy and had scratches and dents but we had marked it down but was not cleaned inside

Quick online booking,zero communication between third party online and front desk staff

Relevant Reviews on Advantage Phoenix International Airport

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