Quick online booking,zero communication between third party online and front desk staff

Jesse Gow

United States

Reviewed: Wed, Dec 26, 2018

About Advantage: 8.7 /10

Upon arrival i was very miss lead on the options i had previously purchased.at the time of of arrival i was told of no insurance,a small 3 cyl car and no discount for 1 day early return.i was charged a extra 300$ for insurance when clearly i had purchased it already online beforehand.myself being calm and asking what was the excuse for the extra charges,the front counter staff had zero explanation for extra charges and wasnt provided with honest straight answers on my paper work i had provided,they were just quick to get my credit card funds.being accomadating to my requests,they had “granted” me a complementary upgrade vehicle which was the exact one i had payed for online anyway. For the next 2 months i have once again booked my rental vehicle through you guys again hoping to see what future changes can be applied Jesse gow

Economy | Toyota Yaris 2 Doors or similar

14-day rental

Relevant Reviews on Advantage Phoenix International Airport

R.Ball

United States

30-day rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Mon, Nov 18, 2019

“Excellent value, great car!”

About Advantage: 10.0 /10

The car we got was an upgrade so it had more room than the Versa.

About QEEQ: 8.0 /10

I had never used EasyRentCars before but would definitely use them again.

Esther

United States

7-day rental

Intermediate | Kia Forte 2 Doors or similar

Reviewed: Wed, Jun 12, 2019

“I would avoid renting from Advantage in the future.”

About Advantage: 6.3 /10

Even though we arrived late at night, and there were not many customers there, we had to wait in line and then at the desk for over an hour. The service was extremely slow, and not explanation was ever given for why it took so long. I would hate think what the experience would have been if it had been crowded. Also, we were surprised -- not in a good way -- that we were given a diesel car. Diesel is more expensive and not available at every gas station. This should be noted as a possibility in the rental process, just like manual transmission or any other unusual feature.

About QEEQ: 8.0 /10