Very easy to book. Instant confirmation. Everything worked smoothly for me. No problems at all.

The car had 150,000 kilometers on it and the interior lights were broken. There was only one staff member at the counter and it took 15 minutes to process. Be aware that they have a clause stating that in case of an accident, regardless of fault, you must pay 20,000 Thai Baht to the shop. When I refused to sign, they said I couldn't take the car. This unfair clause is extremely concerning. Avoid this company at all costs.

Satisfied

The experience was just so-so. The car was old, but the interior was relatively clean.

Sort of 'upgraded' from BRV to Innova, more spacious but of course more fuel consumption too. Car was a bit old but well functioned. Return was quick but waited about 30 minutes to get the car.

Like: Rented GPS which could still have location when google maps went offline due to no signal in the mountains.
Dislike: Although the rented GPS comes with English language, it is hard to search for places in English due to differences in spelling when Thai is translated to English. Not as intuitive as Google maps, which I depended on most of the time.