Arrived early and was the first to process the car rental. Provided the original driver's license and the international driving permit translation. Mentioned the plan to drive in Germany. Credit card pre-authorization was processed, and they asked if insurance upgrade was needed. Explained that I had already purchased full coverage from QEEQ. The rental company confirmed it was okay but noted that in case of an accident, payment should be made to the rental company first and then reimbursement should be requested from QEEQ.
We arrived at the EuropeCar parking garage, but there was no one there. Staff from another company helped us contact them; they received the message but ignored it. When we finally found their office, there was only one staff member. Their attitude was okay.
The pickup and drop-off process was convenient, the car was in good condition, and the instructions were clear. However, 50 euros were deducted after returning the car without any explanation.
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