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Don't get in an accident....service is not good!

Reviewed: Thu, Jan 31, 2019
About FOX RENT A CAR: 7.7 /10
I was involved in an accident and Fox was no help! George (ID 5376) in corporate told me that Fox took care of the car that was totaled but to help me get back to town (90 miles away) or medical care was not their responsibility. He was rude and when I asked to speak with a manager he replied, "we are the highest". The only good encounter I had was Cody in the Las Vegas office. He showed empathy towards our situation and assured us our insurance covered the car.
Full Size Van | Dodge Grand Caravan or similar

Relevant Reviews on FOX RENT A CAR LAS VEGAS AIRPORT

OneTrickPony

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Standard | Ford Mustang 4 Doors or similar
Reviewed: Mon, Jun 13, 2022
“Fox rentals confusion over vehicle class and insurance at pick up location.”
About FOX RENT A CAR: 9.0 /10
Finding the pick up location was easy enough although I was surprised at how far away it was from the airport. When we arrived the person we dealt with initially told us there were no jeeps available even though we had ordered a Mustang/Dodge Charger or similar via the QEEQ app. Eventually we were told that we could take a Dodge after a short wait whilst the agent went off to check. Then we were told that Fox Rentals don’t recognise our full premium insurance that was paid for using the QEEQ app!! Not sure if this was a ploy to force us to buy their insurance but we did not - not a good experience! The Car was great and the drop off in LA was easy and done within a couple of mins.
About QEEQ: 10.0 /10
Would suggest improving rental companies acceptance of using 3rd party premium insurance providers such as the AXA policy offered by QEEQ. I don’t know why Fox refused to accept this but it’s very frustrating and so unnecessary. We basically had to sign a form to say we would not be using their insurance and taking all the risk.

H.Sutliff

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Economy | Ford Fiesta 2 Doors or similar
Reviewed: Fri, Nov 19, 2021
“Horrible mess”
About FOX RENT A CAR: 2.0 /10
Make sure that you tell people that in Las Vegas there are TWO car rental places off site and which one it is. I ended up renting a car for another company.
About QEEQ: 8.0 /10

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Compact | Toyota Corolla or similar
Reviewed: Fri, Feb 14, 2020
“Faster than I expected. Don't believe every bad review you read online. Good experience!”
About FOX RENT A CAR: 8.0 /10
Keith made the pickup process so fast and efficient. He answered all my questions succinctly and was the epitome of great guest satisfaction. Very personable and helpful in regards to changing my time to a little later than scheduled. As for drop off, it was a bit disconcerting because there was only one attendant and he was not there when I arrived. He finally did pull up and parked another car and readily scanned the rental car. I cannot imagine if there was a queue and if I came during a busier time. I would hate to be waiting in limbo if I were running late.
About QEEQ: 10.0 /10
I didn't use price drop and in my haste wished that I had opted for it.
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Full Size | Toyota Camry or similar
Reviewed: Tue, Jun 4, 2019
“Car pick up took 1 hour and 55 minutes and it took 30 minutes more to Understand how to operate it.”
About FOX RENT A CAR: 8.3 /10
Took over an hour standing in line to get to agent, then 25 minutes with agent. Toyota or other full size I reserved not available so I was offered an SUV which I didn’t want. Had to find the Manager to finally get a Ford; this took 20 more minutes. On leaving the Las Vegas agency, check out person could not explain how to use speed control, head lights, adjust the mirrors, open gas door, etc; I had to pull to the side of the road and read the manual.
About QEEQ: 10.0 /10

H.To

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Intermediate | Toyota Corolla or similar
Reviewed: Sat, Feb 16, 2019
“Worst car rental experience ever!!”
About FOX RENT A CAR: 5.3 /10
depressing agent as I walk in. Grumpy agent despite my efforts to be cheerful. The agent talk in short sentences in heavy accent in whisper. He appeared to be annoyed the whole time. I feel like we had disturbed him for coming in. Never offer a smile from beginning to end. Horrible service! Return car agent move super slow again not cheerful or friendly although his demeanor was slightly better than the check out agent. I get a sense that Fox rent a car agents are lazy, hate their job and does not like customers.

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