Insurance charges was nearly twice the cost of car rental. Sun-pass option is bordering on fraud.

We showed up expecting an easy experience and then they try to say that the state of Florida has new strict driver liability laws, and you NEED to buy their daily insurance to comply. This is not true, and is just their own policy to force you to buy their insurance (which makes them more expensive than other rental agencies)

We waited at the airport for over an hour for the free shuttle, it never showed. Another car rental company was nice enough to give us a ride to the office. Once there, we discovered that there were very few rentals available and the customer service staff was not helpful. They demanded that we carry $300k in liability insurance and provide documentation of such. We did not have it so we were told we had to purchase their insurance, which raised the cost significantly. We decided not to rent with them because of their unethical business practices.

Rip Off - I have never had to buy additional insurance in my over 20 years of renting cars in Florida. It is not clear that the Liability coverage has to be 300K per person as I had 300K per occurrence. I will not rent from you again.

Hidden charges for tools never disclosed till checking out

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