Crooked company, poor staff!

The first car given to us had a lot of damage and we were not comfortable using it. We were able to get a brand new car as replacement right away.

We were extremely impressed by the Customer Service Rep who handled our transaction at pickup. He was fast, professional, friendly and most of all knowledgeable.

the counter person a jerk would not even look at printed confirmation and really didnt even want me at his counter ,even tride to send me to another rental company ,it wasnt until i showed him the writing on confirmation ,was advantage that he got me a car ,just to let you know this clown would not work in any of my companies. I have rented from your company for over 10 years with no problems until this trip .I still cant beleave this jerk worked for advantage .

I had requested special services ie a wheelchair. The staff at Advantage sent my partner outside to get help. The staff outside sent my partner back to Advantage claiming they should provide the wheelchair assistance. After all the back and forth we eventually received wheelchair assistance from an Advantage employee.

The booking platform was a bit challenging and not very intuitive. After tinkering around I was able to book my reservation.

The shuttle was very late picking us up. After the person at the desk spent 15 minutes trying to upgrade me to a more expensive car she spent just as long persuading me with hard sell tactics that I needed more insurance. Being tired after a 10.5 hour flight I lost the will to argue and then paying for the extra insurance and deposit was equally stressful. When we first saw the car the outside was dirty and had damage to the front bumper. It was the only car available so we had no choice but to take it. In all it was a very unpleasant experience.