Waited over two hours for the car. The car was in poor condition with an engine noise and under-inflated tires. Almost the entire car had scratches and dents. They tried to charge me a fine for a missing air pump during the return. They refuse to address any issues until you're almost out of time for your flight.

I was really displeased with the service staff. They pushed additional insurance by creating fear about the process of using my own insurance. I prepaid for out of service hours but was still charged €33.5 collecting the card.

You guys are great

Really pushed to buy their insurance, I was told that the Axa policy excess was only €800 and that the excess on the car was €2100. They did pre-auth my card for that amount. I believe that the girl was knowing quoting the wrong figures from the policies. These people need to be stopped.

The cost of the hire car was 125% greater than the booked amount agreed with full insurance. This was due to the rental company demanding Euro1900 deposit or Euro 242 for new insurance on top off the insurance booked. This is a complete SCAM and will be reported to the Portuguese customer complaints bureau.

I am a terrible experience with Drive On Holidays. 1. The car was overdue for service 19000km 2. The car broke down due to no proper maintenance done; AdBlue was empty. Wasted 5 + hours for tow truck back to Drive On Holidays office and refill AdBlue. There staff are not helpful and did not offer alternative and no compensation what so ever. 3. Upsell of insurance by counter staff worth 638 Euro.