LISBON CAR RENTAL REVIEWS

Excellent!

Very satisfied, unexpectedly good service.

Good service. The receptionist was a young lady who initially tried to promote their company's insurance. I used a translation app to inform her that I didn't need it, and she didn't insist. I successfully received the car keys.

Pretty good.

Very satisfied

The service was good, but the car provided had numerous scratches and damages.

Pretty good.

Overall efficiency was quite high. They didn't push any additional sales after hearing I bought insurance. The issue was that I booked an SUV but was given a hybrid Mercedes A250e instead. The car's low ground clearance made it difficult to drive on the mountainous roads near Sintra in Lisbon.

The actual rental was a hybrid Toyota Corolla station wagon, which perfectly accommodated my colleague's large suitcase during the trip. The car was quite new, with less than 5000 kilometers on it, and offered a great driving experience.

Overall, not bad. The car's condition was okay.

Easy vehicle selection, very satisfied.

Great experience, smooth car pickup in 5 minutes!

Very satisfied

The car rental company offers full insurance and allows two drivers. The service is thoughtful.

Extremely satisfied.

The car rental company is excellent, with no forced promotion of insurance.

The two staff members were very friendly. One was responsible for reception, and the other prepared the car. They briefly explained the insurance options. After seeing the QEEQ full insurance details, they did not try to upsell. All charges were clearly outlined. During car pickup, two deposits were charged: one for about €2000 as the vehicle deposit, which was refunded on the spot after inspection upon return; and another for €150, which was a prepaid amount for ETC rental and toll fees. This was settled within a month after the car was returned—our settlement took less than 20 days. Both the car pickup and return processes were straightforward. The condition of the car was clearly explained, and pre-existing minor scratches were marked. During return, they conducted a basic check, and as long as there were no major issues, they were not overly picky.

The staff provided good service.