Good

Even after I had entered my phone number & email address in the Web App and again in the iOS app when I was reserving the car, Rental 24h had no record of me in their computer. As a result, this caused them to have to search for my reservation utilizing MY PAPERWORK. Thank goodness I had the documentation!

The rental car is cheaper than I expected. No light was in the car. The windows and doors locks all were manual. I'd waited for more than 30 mins for the shuttle car pickup (I was the 2nd customer pickup) and another 10 mins to pick up the 3rd customer. Waiting for 10~15 mins for the rental car paperwork.

Office was closed at 10:30am. I was approached by a man & told to go to In-n-Out burger down the block to wait for the man to take people back to LAX. THey had only one person working the counter & it was him. It took me more than 1.5 hours to get my car. The rear passenger door was dented badly & the door would not close. When I opened the door the rubber seal fell on my head. I have photos. They tried to charge me over $86.00 & then put a $300 hold on my charge. When I told the man that I was going to call the attorney general if he charged me more than $86, he changed the price but I guess then that's why I got a car in poor condition. I want a refund.

Good service, good vehicle, easygoing staff. My only suggestion might be to instruct people to call shortly prior to drop off so there is no wait for a ride to the airport.

Like: Staff was great, super helpful and accommodating and the price was amazing! So pleased!