When picking up the car, the address search directed us to another location near the airport branch, but the staff delivered the car to us without any extra charges. They didn't aggressively sell insurance and were very friendly and considerate!

Location of counter for tent a car not match with booking voucher.

I got upgrade car from Altis to CHR because the cars in stock was run out,and I love it.Everything was great.The counter is outside the airport,in the car park but they will have inside terminal soon.

Good

Literally said it's a brand new car, totally clean and pretty ready. The counter staff was very helpful. Less than 10 min through the process of documentation and car inspection with informative guidance. Should be better if Europcar manages to have the signs within the arrival hall to the counter.

no counter inside airport terminal, hard to find it outside, especially when you are arriving in the evening.

so far so good