As soon as you reach the arrivals hall there’s a counter, and the staff immediately set up a shuttle to take you to the branch to pick up the car. The service was great and everything went super smoothly.
Europecar has always had the quickest process for both pickup and return. Returning the car takes less than a minute for them to check everything, so it never wastes any time at all. There are also no hidden fees whatsoever. With service this good, it’s only natural that customers keep coming back.
Pickup was super quick and smooth. They did try to upsell some extra insurance, but even though I didn’t take it, the staff stayed friendly and professional.
They really pushed hard to sell us their own insurance and only backed off after we showed them the extra full coverage from QEEQ and even translated it into Italian. To be fair though, their attitude was fine and they were quite friendly.
The pickup spot is just outside the train station at Entrance 2, inside an Audi dealership, and there was barely any queue. The staff were incredibly friendly and helpful. I actually had a small accident with my booking: I messed up the dates and booked the car for October 5th, but I was supposed to pick it up on the afternoon of October 6th. I only realized on the 6th that I’d chosen the wrong date, so technically the booking was already marked as a no-show and the money shouldn’t have been refundable.
But I needed a car to drive up to the Arctic Circle, so I made a new reservation with Europcar starting October 8th for 5 days. When I went to pick up the car, I casually asked if there was any way to get a refund on the original unused booking. To my surprise, they said they could refund it back to my original payment method. I don’t know if it was because I placed a new booking with them or if that’s just their policy—but in the end they actually refunded the full amount for the booking I messed up. That was honestly amazing.
No phone holder, no parking signs. The center screen started off in Italian, took me a while to figure out how to switch it to English, but once I got CarPlay/Android Auto connected I could finally use the main screen for navigation. Overall it was okay, but they didn’t give me the car I actually booked and instead handed over an older, more worn vehicle. People drive insanely fast in Italy and the car’s engine felt pretty weak, so I basically had to floor it every time I wanted to overtake. My deposit authorization still hasn’t been released yet, so I’m a bit worried they might end up charging me.
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View more >Europecar has always had the quickest process for both pickup and return. Returning the car takes less than a minute for them to check everything, so it never wastes any time at all. There are also no hidden fees whatsoever. With service this good, it’s only natural that customers keep coming back.
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View more >The pickup spot is just outside the train station at Entrance 2, inside an Audi dealership, and there was barely any queue. The staff were incredibly friendly and helpful. I actually had a small accident with my booking: I messed up the dates and booked the car for October 5th, but I was supposed to pick it up on the afternoon of October 6th. I only realized on the 6th that I’d chosen the wrong date, so technically the booking was already marked as a no-show and the money shouldn’t have been refundable.
But I needed a car to drive up to the Arctic Circle, so I made a new reservation with Europcar starting October 8th for 5 days. When I went to pick up the car, I casually asked if there was any way to get a refund on the original unused booking. To my surprise, they said they could refund it back to my original payment method. I don’t know if it was because I placed a new booking with them or if that’s just their policy—but in the end they actually refunded the full amount for the booking I messed up. That was honestly amazing.
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