Terrible

Waited 90 minutes to get a car because the person that easy rent cars did not send over our confirmation number so they had no record of us being there. When we dropped off the car on the way back they told us we would have to take a uber back. Guy in front of us argue place to get a ride back. When we booked we thought it was right at the airport not off site

The car was excellent. There was no problem with the driving. The paperwork in the office was done fast.

It was easy to book a car. I think that the company work justifies its name

It was great to be picked up at the airport both ways by the car we actually rented. The Nissan /Rogue was brand new , it was its first rental.Carlos was helpful and courteous. The only drawback is the SunPass "trap". It was mandatory no matter what. At $10 a day for 4 days, it was still bearable but for a longer period of time, it would have been less pleasant

There is nothing in their terms and conditions when booking stating that if you choose to use your own insurance it’s TEN DOLLARS PER DAY or that the Sunpass is required for rentals. We declined their insurance and did not want the sunpass as we were not traveling thru rolls in Florida and when we returned the car we noticed there was a $50 charge for using our own insurance and $50 for the sunpass we didn’t want and they would not refund us. Their customer service at Jax cars was awful and the location was very sketchy.

My original quote was $60 total, I have paperwork to back this up, once at “rental office” the price went up to $180!!! I was told the extra was for Sunpass, which I DID NOT need, want or use!! Very frustrating, scam, I walked out