Insurance and extra fee's very frustrating.

The first car given to us had a lot of damage and we were not comfortable using it. We were able to get a brand new car as replacement right away.

Counter help was friendly but very pushy to purchase amenities, i.e. upgrade care, insurance, etc. I had my personal insurance card, she didn't even look at it and kept telling me if we didn't get the extra coverage and then had a problem we would have to pay rent for every day the car was out of service. She quoted me a rate of about $26 for the additional insurance, I very specifically told her my insurance had full coverage on all rentals, but she kept pushing. When I asked if the $26 was a rate for the full time of rental and not daily, she said yes, it was for the full term. So I caved and purchased it so we could get on with our vacation. I didn't look carefully enough at the contract before signing it and now see that I was billed the $26/day vs. for the entire term. I should have looked more carefully before signing, but she should have been honest with me as well over the terms and cost.

Everything was efficient and friendly - no problem

I had requested special services ie a wheelchair. The staff at Advantage sent my partner outside to get help. The staff outside sent my partner back to Advantage claiming they should provide the wheelchair assistance. After all the back and forth we eventually received wheelchair assistance from an Advantage employee.

The booking platform was a bit challenging and not very intuitive. After tinkering around I was able to book my reservation.

First car smelled like smoke, but they did give us another vehicle. Car was not in great condition but did get us around. Staff were helpful but a little pushy to try to upgrade us and sell additional insurance.

Not a bad experience, however the car had several flaws that I went over with a fine tooth comb. Scratches, missing wheel cover, etc. Other problem I had with them was they listed a 5 p.m. return time. They claimed I stated that in my rental request posted online....b.s. My flight didn't even land until 5:20 (scheduled) on Sun. 2/24, which is why I listed an approx. 6 p.m. pickup time...NOT 5 p.m. Had to hurry there inconveniently, as well as getting them on the phone. They finally answered by the time I arrived & I requested no extra charges be administered based on what I described, which they accepted.