I have insurance through state farm and they made me pay an extra $35 per day for no reason.

Staff tried to sell sun pass but didn't disclose the cost until the end, too expensive, still waiting on refund

Easyrentcars pick up time was an hour and a half. I even ran after a van who just past as by. Otherwise once we arrived the counter person was very good and nice and drop off was a little hectic but went fairly smooth

Pick-up location could really use some simple improvements to make it more pleasant. Felt like walking into some really back alley type place. Decent signage, little investment in the exterior/interior that customer sees would go a long way. Pick up also took too long, and too much attempt to sell me more stuff. However, car itself, price point, and drop off were phenomenal. Couldnt have been happier. Customer service was all over. Called saying when I would arrive with return and told to plan to wait 30-45 minutes to get shuttle back to airport. That's terrible. However, when I arrived a shuttle was about to depart and the driver did a phenomenal job of checking iny car and getting me on the shuttle to airport - total wait time was barely 5 minutes. So lots of variation based on who dealt with. If I really had to wait 45 minutes for a shuttle to airport I would never rent with you again -- guaranteed.

Pretty good overall. Little heavy on lots of legal speak, made the insurance part harder than it needed to be, etc. But was otherwise quite good.

I felt the booking was misleading. I reserved assuming a cost, but ended up paying much more. Net, I could have found for the same price a rental more convenient and closer or at the airport.

Same as above

The office was filthy!! The pick up driver told us that Easyrent and Easirent were two different companies and we had to talk him into taking us to pick up the car