Not the best experience

The car was very new, and the staff's service was quite good.

Due to traffic, I arrived at Europcar in downtown Jerusalem at 11:00 AM. The staff impatiently told me 'you are late, your car has been cancelled.' I have so many questions—where is it written in the policy that you cannot be late for pickup? I paid the full amount as a prepayment. With no other option, I had to communicate with this extremely dismissive staff member, demanding that they provide a car and show me the contract clause stating I cannot be late.

Bad attitude, extra charges when returning the car

J'ai loué une golf (ou similaire) , je me suis retrouvé avec une Hyundai accent , ce qui n'est pas du tout similaire en terme de qualité. J'ai l'impression que le terme "similaire " est de plus en plus utilisé comme une faille par les agences de location low cost. Dans le cas présent une remise commerciale significative a été appliquée pour moi par europcar donc je m'estime satisfait

This was the worst rental car agency I have ever used. Never again! It took them 2 h to give a car! Uncettable! Did that reason we got to Masada 15 m to late to be able to enter so we could not see it! They had significant effected my vacation by being extrinely inefficient!