Disappointing vehicle, average everything else.

Good service attitude, average service capability.

In contract the car had 30% gasolin but it was much less

The car was smaller than expected as we ordered a 5 door and were given a small 2 door. The wait for the shuttle service was so long (over 1 hour) that we got a taxi from the airport to the car hire location. We then waited over 40 minutes at the service counter to be seen by a member of their bit so helpful staff. Overall a poor service from Centauro

On arrival in Faro, met with a Centauro representative. Directed a 5min walk to car park to get the shuttle bus. I thought Centauro was in the airport terminal, my mistake for not reading the small print. We waited in a queue for 40 mins for shuttle bus in the middle of the car park. I'm 30weeks pregnant, with no seats or wait area. We were also not informed of any of this wait time at the point of contact with a member of staff. After 40mins the shuttle bus collected us from the queue and brought us 6mile to the Centauro office to collect the car. We arrived to chaos. A huge queue, no communication from staff and eventually a 2.5hr wait. I was just thankful there was a filthy toilet to hand considering my pregnant state!! No staff could give us answers to wait times. We eventually arrived to the desk just before midnight. Got the car, paid for toll tag rental for the week, that wasn't mentioned in the initial booking but necessary on the A22 motorway. You will need to pay €12 for the tag and €1.80 per day. Then pay the actual toll on top of this out of the credit card. I was so exhausted by this point, i couldn't even argue with the frazzled staff member. We got the ca, took a video in the dark. Spotted a dent in the bonnet. Went back to the desk and he marked it on the form for us. Then faced an hour drive at midnight to our destination, on the opposite side of the road, pregnant, cranky and extremely tired. There were no apologies from staff for the wait, no explanation as to why the processes broke down. The sales people done nothing to speed up the process at the desk, still heavily pushing extras and full excess insurance etc. The man who served me didn't even try, he obviously took one look at me and knew it wasn't a good idea! Drop off was seamless at 8am a week later. No issues. Im still unsure if we just got a particularly bad night, but have read reviews since with similar wait times and experience. The price was great value but wouldn't use again.

Booking platform and information spot on.

Quite a distance from airport but pick up service excellent. No waiting till shuttle bus full.

Comparison site I used indicated senior driver surcharge included. After booking I received email to advise a charge of 5 Euros per day would be added on collection. After your agent investigated and advised there was a mistake on the comparison site I decided to accept the charge as I wished to avoid the hassle of finding an alternative supplier less than 2 days before travel. Still a good price.