the quality of the car made up for the shitty service at the counter

Very satisfied

No upselling at all. However, I rented a BMW, paid for a BMW, but received a Suzuki. When I requested a replacement, they replied that they never had BMW X1s. If they don't have it, why is this model an option? Is this an issue with the rental company or QEEQ?

Initially, we went to a small counter on the first floor of the airport where several companies were represented, but there was only one person, so we had to wait in line forever. Later, the desk staff told us that if we were Alamo customers, we could go directly to the car pick-up point to handle everything. At first, we didn’t understand where the pick-up point was and spent a long time searching outside the airport. We even asked a police officer for help, and the officer eventually took me back to the desk to ask the staff members, and that's when we figured it out. On the bright side, we got a very positive impression of Dutch police—thumbs up!

There are too few staff processing orders, leading to long queues. Returning the car is convenient though.