Difficult experience

The fuel tank was not full when picking up the car, but they quickly allowed us to hit the road after taking pictures for evidence. Very responsive.

Excellent, almost perfect service. During my self-drive trip in Turkey, I was worried about map issues in the lesser-traveled eastern regions. The rental company provided a free, detailed, and useful map along with the car. Thumbs up!

Very convenient

Nous avons reçu un Kia Sorento neuf à la place du Fortuner. Le prise en charge était assez longue à Durban par contre à Johannesburg c’était super Rapide. Il y a un système de télé péage dans la voiture, pas besoin de s’embêter avec la monnaie. Europcar prélève sur la caution le prix des péages.

Top comme toujours

I have 2 opportunities for improvement to recommend to Europcar and 2 watch-out for potential people renting: 1) Tolles in South Africa get automatically charge to some while sticker placed under the middle mirror (I didn`t know that, would have preferred to opt out instead of being charged later to my credit card). 2) Drop out can be improved: After a bad experience I had with GoldCar in Rome Fiumicino, Italy(overcharge because of misfuelling, even if I have pictures proving I have returned the car with even more fuel than I have taken it and I`m claiming the money back for the past 2 months), I`m asking after each rental a printout to confirm that everything is fine (no supplementary scratches, fuel level according to the contract during dro-out). It took me more than 30 minutes to find out the right person that can print a confirmation that everything is alright while returning the car. I would have prefered this would happen faster. In the previous experience with Goldcar they said everything is fine and they`ll sent out the final invoice by e-mail and then I got extra charge. In conclusion, I think that Europcar should keep the option of printing out the final confirmation of returning the car and should do this much faster (not in 2 days online or after waiting for almost 1 hour on site). Enjoy South Africa. It`s a very beautiful country!

Swithched from renting on companies website to renting on easyrentcars.com. For now (only 3 rentals with easyrentcars in the past 2 months) I`m very satisfied with easyrentcars.com and I have recommended it to my friends.