Don’t do it

As always, Japanese car rental companies provide excellent customer service.

The service was great, and they didn’t forcefully push insurance sales.

There was no staff at the airport counter, but fortunately, there was a direct phone line. However, no Chinese service was available.

Although I booked through Europcar, in Japan it was actually Times. The booking reference didn't match. Eventually, we asked at the airport information desk and compared phone numbers from different car rental companies to find out it was Times and got the specific store location. Otherwise, we would have had to call the store, but our phone cards were for internet use only and couldn't make calls, which made it more troublesome.

The store closed early. We returned to the store around 8:50 PM, and there was no one there. We couldn't return the car, and no one answered the phone. When we called the service center, no one spoke English. Our flight was in the early hours of the next morning, and they actually asked us to change our flight to return the car the next morning. No one was willing to help, so we had to find a local friend to handle it. We've rented cars many times, and this is the first time a store hasn't called to confirm a return when the time was approaching. The store's English communication was also problematic. Our reservation was to return the car from 8 AM to 8 PM, but we picked up the car around 9 PM. We even asked the store if we could return the car at 9 PM, and they agreed. However, on the day of return, they closed before 9 PM. The store's closing time was supposed to be 9 PM. This is really outrageous!