Good

Very satisfied

Very satisfied! Extremely satisfied!

This was the most frustrating part of my entire Phuket trip. The default collision insurance from the platform had a 10,000 baht deductible, and I didn't read the details carefully. Later, when using the car, there was a minor collision and I reported it to the insurance. The Vios we rented had a scratch on the left front fender and a small scratch on the left front light. They charged us 6,000 baht when returning the car. When I contacted the rental company’s customer service, they said I bought the basic insurance which meant the rental company could deduct up to 10,000 baht as they pleased, without following any specific repair cost - they only needed a receipt. When I noticed there was no receipt for the charge, I went back to the counter, and they were reluctant to give me one, saying I didn't buy the extra insurance. It made no sense - I paid the money and couldn't even get a receipt? After insisting for a long time, they unwillingly gave me one. When I asked why the charge was so high, they said it was because we didn't buy extra insurance, and they proudly mentioned that someone just paid over 8,000 baht for a damaged tire. For a beat-up Vios, it felt like we were renting a BMW. I bet they make a lot just from these charges. I complained to the platform's customer service, and they said they had reminded us but we didn't notice a small text note. I suspect many people have suffered as we did. If they truly cared for their customers, why not make the warning more prominent?

The car looked and presented well - however, there was an issue with the gears and it had difficulty accelerating which was dangerous when overtaking. As we did a lot of travelling this became very frustrating. If the car had been checked before delivery it would most definitely have been noticeable. The most frustrating and in my view unprofessional matter was the deposit. It was not returned to me upon return of the car in same condition as confirmed by staff. They then told me i had to wait 1-2 months for the deposit to be returned. I rented many times with Eurocar, Avis and Hertz and every time my deposit is returned immediately. Usually they simply zero out the original charge held as a deposit not an acutal charge to the car, similar as hotels do when you check in. However, the deposit has been charged directly to my Citibank card and i am not paying interest on that and as of today my deposit has not been returned. I am more than angry about this as it was not mentioned either when making the booking or when the deposit was taken at the counter. Can someone please explain this unethical practice & also please confirm my deposit is returned immediately - this is not acceptable.

車の状態が思ってたより良かったし、大きめの車で快適だった。旅先でスマートフォンが壊れて返却30分前の電話ができなかったけど、返却場所のビルで返却を待っていてくれて嬉しかった。返却手続きが早くて良かった。