Due to traffic, I arrived at Europcar in downtown Jerusalem at 11:00 AM. The staff impatiently told me 'you are late, your car has been cancelled.' I have so many questions—where is it written in the policy that you cannot be late for pickup? I paid the full amount as a prepayment. With no other option, I had to communicate with this extremely dismissive staff member, demanding that they provide a car and show me the contract clause stating I cannot be late.

The order was prepaid, yet there was a mistake.

Please refer to my after-sales order. There are major issues with charges.

Exceeded our expectations

Picking up car at airport

Dislike: the car was not from the last 3 years