Staff with great smiles and conversation provide amazing service!

I didn't know that the choice of cars was only Kia brand. Wé wait long time at thé counter before served, only one person.

Information missing: pick up place in case we missed the shuttle or we use our own transport To have another driver, we have to add 10$/day.

Excellent service,

Good Site to book, specially with notification for price drop option.

The only issue was trying to get a shuttle to pick me up. Voice Mailbox was full and I was unable to leave a message.

Very simple to use.

Vehicle was bigger than the one booked, I presume it was because I collected it on the Sunday of a holiday weekend; this posed problems with my 95-yr-old mom as the vehicle was too high off the ground for her. We managed though. I was disappointed not to be able to book further insurance and reduce the amount deductible in case of a claim, but I was very pleased with the cost of renting the vehicles do the online booking process was easy. I had tremendous difficulty though with the pick-up location and ended up waiting 1.5 hrs for them, as they were waiting in a location that someone else told me was not a available for vehicles to enter so I didn’t wait there. It turns they’d been there twice and couldn’t see me. Then when I dropped off the vehicle, I booked an Uber in advance to collect me from there (I needed to go to the train station and not the airport), but the Uber driver could not find the Routes location, so I ended up being stranded ... a Good Samaritan ended up helping me out.

Like: good price, efficient.
Dislike: We would rather pick up with full tank and return with full tank rather than return with 5/8 of a tank. How do you fill 5/8 of a tank?