Great Service and Car but not Full to Full!

All good, only issue to find out the pick up location, with a small child and luggages it was a painful experience and we did not see at the arrival any clear indications

1. They don't have counter at Athen airport, it is difficult to find the person who holding small sign plate indicate Europcar 2. They PIC in Europcar insisted to buy insurance for 60Euro 3. The car was not ready for pickup, we have to wait half an hour

I was made to pay a hidden fee of 46 euros and I'm still waiting for my deposit to be returned after 4 days.

Slow and bad customer service. I came the day before my reservation when they were not busy asking them if there was some paperwork I could do in advance and they told me don’t worry don’t worry we’ll do everything tomorrow. Then I have arrived here today and they have asked me to send them by email the confirmation of the booking. They seemed to not even have my booking clear and I have been waiting now for more than half an hour because every single telephone call seem to take preference over myself being here in the office. Avoid this place if possible and rent some where else

The car was not what we had booked. Although a bigger model the car was not in good mechanical condition and struggled with the hills in Crete. When we collected the car it had almost no petrol and we had to find a petrol station within a couple of miles of the airport. This was not what we were expecting as we'd been told it was a full-to-full fuel policy.