long wait, poor car, £650 bill for a windscreen chip

K.Wright

Iceland

Reviewed: Fri, Aug 19, 2022

About Icerental 4x4: 6.0 /10

Arrived and waited 35minutes for pickup, to then be told theres too many people for the minibus and would have to wait a further 25minutes until the bus returned. Poor quality car, radio didnt work, cruise control didnt work, shook\made odd noises at higher speeds. Ended up with a chip in the windscreen from a 2 day car hire, which results in me being charged £650. Complete rip off. Will never use again, along with advising everyone else not too.

About QEEQ: 8.0 /10

Great, used the rebook reduced price facility.

Reply by Qeeq:
We are sorry to learn you had very unhappy experience with the car hire company. We will forward your complaint to them and require them to improve. Regarding the damage charge, you have purchased AXA insurance through our website. Please kindly provide related documents so we can try to claim insurance for you. Thank you for your understanding and help.

Icerental 4x4

Keflavik International Airport(KEF)

Keflavik

Iceland

Mini | Hyundai i10 or similar

3-day rental

Relevant Reviews on Icerental 4x4 Keflavik Internaitonal Airport

Mark Kathleen

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Keflavik International Airport(KEF)

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Reviewed: Wed, May 21, 2025

About Icerental 4x4: 10.0 /10

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About QEEQ: 10.0 /10

Beau Bentham

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Reviewed: Sat, Mar 8, 2025

About Icerental 4x4: 8.0 /10

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About QEEQ: 10.0 /10

Judith Gracie

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Keflavik International Airport(KEF)

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Reviewed: Sat, Oct 12, 2024

About Icerental 4x4: 10.0 /10

The front desk staff was meticulous and handled everything promptly.

About QEEQ: 10.0 /10

C.Retezan

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Icerental 4x4

Keflavik International Airport(KEF)

Keflavik

Iceland

Reviewed: Tue, Dec 5, 2023

“very basic car with no features whatsoever and some things not working”

About Icerental 4x4: 8.0 /10

I made a reservation for a "Hyundai i20 or similar car" online. When I arrived at the place, they gave me the most basic Dacia Logan. The car did not have the most basic features a car these days has (no parking sensors, no cruise control, not even outside temperature display or even engine liquid temperature display). I did not know it's even possible to buy a car these days with so limited functions. On top of that, the speaker in the back made weird noise, the USB cable didn't charge the phone and the biggest problem, the manual AC button was blocked in one position). I even went back after driving for 2 km and I told the guy working there to exchange the car, but he refused (also being a bit rude in conversation). I would be totally fine with getting the Hyundai i20 they advertised on the website, but I would never have rented from them the car that we got, so I felt a bit cheated on. We had an amazing holiday, but I think we would have enjoyed it more with a decent car.

About QEEQ: 8.0 /10

Platform was ok