Watch out insurance insisted or no car !!

They unexpectedly found three barely visible scratches. I was in a hurry and didn’t take photos, resulting in a 500-euro charge! This rental company should be used with caution!

The car return process was terrible. The person in charge of inspecting the car tried their best to find flaws after learning that we had full insurance from a third-party provider rather than their company. I had carefully taken videos of all the scratches and damages when picking up the car, so they couldn't point out any issues with the car's body. In the end, they went to the extreme of using a flashlight to check the windshield and pointed to a tiny 1mm white dot, claiming the glass was damaged. They spent half an hour finding three small white dots and demanded insurance be used for repairs. I've rented cars many times before, but this was the first time encountering such nitpicking behavior. Truly awful!

Customer service was not especially friendly and we had to wait for the cart to be delivered. The car itrself was fine.

Overall, the pick-up and drop-off went smoothly, and the journey was seamless.

Dishonest service. They charge you extra for everything if you're too honest. Border crossing fees, mandatory insurance, various tricks.