ITALY CAR RENTAL REVIEWS

Service from this company was absolutely spot on. The guy at the counter was funny, efficient, and really helpful. If you’re driving in Sicily, I’d strongly recommend getting full insurance—it saves you a lot of headaches. The car itself was great: really big, easily fit more than ten pieces of luggage. The best part was the black cover in the trunk that hides your bags so no one can see them from outside, which feels much safer. Only thing is, the car is huge—one of those long business vans—so you do need decent driving skills. Be extra careful in those tight, spiraling parking garages when you’re driving up or down.

Overall very satisfied.

The service felt really perfunctory, like they were just going through the motions.

Really smooth, hassle-free experience overall.

Pickup service was great and there was no hard selling at all. When returning the car, since I’d bought the full insurance from the rental company, in theory I could’ve just dropped it off without any staff inspection. But the staff still insisted we line up and wait for a quick check. Pickup and return share the same service counter, so the whole process was a bit slow.

Staff spoke fluent English and were very polite and helpful.

They did try to upsell a bit, but once I said no they didn’t push it. Got a free upgrade to an SUV, so overall the experience was pretty good.

Big company with a very standardized process, I use this rental a lot.

The staff were really friendly and helpful.

They really pushed hard to sell us their own insurance and only backed off after we showed them the extra full coverage from QEEQ and even translated it into Italian. To be fair though, their attitude was fine and they were quite friendly.

Super satisfied with the whole experience.

Their attitude was really nice.

Everything was great

Pretty good overall, but only one supervisor could speak English.

Staff were really friendly and helpful

Pickup and return were handled really quickly, but the fuel tank and gas usage reminders weren’t explained clearly, and the car had a few minor issues.

Picking up the car is a bit of a process. You first need to head outside the terminal to the furthest parking lot pickup point, where the rental company’s shuttle runs back and forth. Overall the car was in good condition, and buying the insurance on the spot made everything super easy – you basically just grab the keys and go for both pickup and drop-off. Really recommend this company, the staff were very friendly.

Great service and no hard selling.

Staff were just so-so when I picked up the car, and returning it was a bit of a hassle.

No phone holder, no parking signs. The center screen started off in Italian, took me a while to figure out how to switch it to English, but once I got CarPlay/Android Auto connected I could finally use the main screen for navigation. Overall it was okay, but they didn’t give me the car I actually booked and instead handed over an older, more worn vehicle. People drive insanely fast in Italy and the car’s engine felt pretty weak, so I basically had to floor it every time I wanted to overtake. My deposit authorization still hasn’t been released yet, so I’m a bit worried they might end up charging me.