ITALY CAR RENTAL REVIEWS

The car rental process was smooth, returning the car was hassle-free, and the staff were really nice.

The process of picking up and returning the car was very convenient.

Overall, quite satisfied.

Very easy to locate. First of all, the airport is not large, and just outside the door in the nearby building is the car rental hall with several brands clearly marked. The staff were very welcoming. Having been to Europe several times, I must say the young lady who assisted us this time was genuinely very nice. After completing the paperwork, the parking lot is directly in the building's upper level. The person assisting in the parking lot was also a young lady, which is not common in my many car rental experiences in Europe—it’s usually older men or women. The local Italian young people provide good service. We weren’t too keen on the car they initially offered, but they allowed us to choose another car of the same class on the spot. The car’s condition was excellent.

Pretty good!

Hertz just hands you the keys without anyone checking the car condition with you, but they do email you detailed information about any scratches on the vehicle. Returning the car is easy too; you just drop the keys in the designated box at the drop-off location.

Picking up and returning the car was super convenient, and they even upgraded the car for free. Just waiting to confirm if there will be any unreasonable charges.

This is my second time renting a car from your company, and the experience was excellent!

Satisfied, the process was simple.

First time renting from them. Very impressed.

Once again very excellent rental.

The service is excellent when purchasing full insurance.

Recommend better models based on your actual car usage.

Very good.

The location is clear.

The best part about this car rental was that there were no sales pitches, and the staff were quite laid-back.

The store is located outside the airport, and there is a shuttle service at Gate 6, which is very convenient. The staff didn't try to upsell insurance when I picked up the car, but I requested to purchase full coverage insurance. The staff member patiently explained it to me. Since I had full coverage, returning the car was smooth as well—just handed over the keys and I was done. The €500 deposit was refunded the same day.

Pickup and return were very convenient. I purchased full insurance, so there were no worries when returning the car—just left the keys and walked away. However, the hybrid CX60 was extremely hard to drive without electricity. Also, the left front tire was underinflated when picking up the car, and I couldn't locate the puncture on-site. The store staff fully inflated it, and I drove off. Two days later, the pressure dropped to 1 bar, and I quickly found a roadside repair shop. Turns out, there was a nail in the tire from the start. I had to pay 30 euros for the tire repair myself.

Attentive and friendly service

They didn't have the Focus I wanted. At first, they gave me an MG4, which I declined. Then they offered a Jeep Avenger. I thought it was a sedan where I could hide luggage, but all the cars turned out to be hatchbacks. Thankfully, the trunk had a black cover so luggage inside wasn't visible from outside.

The rental location is easy to find, and the service is professional.